iank99
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Posts posted by iank99
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42 minutes ago, Flabbe said:
Sorry but i'm a little bit "scared" too... i own a FLX S 48 2U since 2022. I work in a theatre.
The upgrades are interesting but since i bought it, I've had three breakdowns in two years (1 MFF, 2 screen problems).
It has been repaired each time but I have less confidence now.@Flabbe - yeah - FLX S does seem to have more than it's fair share of issues with screens but they mostly seem to be manufacturing faults of the Pi panel which are very difficult to discover in a test environment before a desk is delivered. However, Pi panel's can be bought 'cheaply' (compared to Zero88 list) from other sources online & needs no work doing other than transfer the PCB spacers over from the Zero88 fitted panel - it can also be a nice way of bypassing the supply chain delays that Zero88 seem to experience with Pi panels.
Don't give up on the FLX S yet - the most faults I've seen (and repaired) have been Pi Panels and so far - only one fader. I think that in 4-5 years, it might have the same reputation for going on "forever" like Sirius & Alcora have now
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2 hours ago, Jon Hole said:
To be clear, the OS is not "frozen" for FLX... there will continue to be ongoing software updates for FLX & FLX S. After ZerOS 7.15, we are "freezing" the OS for Leap Frog 48 & 96, ORB, ORB XF and Solution.
@Jon Hole I plead old age & having just eaten and needing a "nana nap" when I compose my post
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58 minutes ago, kgallen said:
However I can’t help but fell a little scared for my own FLX. I hope you are genuinely able to keep supporting and developing for this platform as there is a lot a capability under the hood.
@kgallen - I understand the trepidation but it's worth reflecting that although the OS is frozen - it will continue to work & perform as it does today, the only issue with FLX being discontinued is ongoing maintenance but from experience it seems to be mostly faders that fail not the mainboard and I have seen only a couple of faulty internal displays.
I haven't spoke to Jon lately but I suspect availability of the FLX Processor or the touch panel might be the factors that are creating the situation - I know at one point last year Zero didn't receive the order of processors they expected & the cost per unit had skyrocketed. The re-engineering of the FLX to step around this is (I suspect) the FLX S range which is based around Raspberry Pi - there might need to be some redesign later as the Pi evolves or the lower end Pi's go obsolete but that will be planned in.
I suspect it more than likely that users will continue with the desks as long as they want (as they always have & their budgets will allow) - I'm servicing a Lightmaster XLS & Sirius from 1994 next week - I have another new customer wants BetaPack Mk 1's repairing, folks still ask me for Fat Frogs to buy and I've just bought a used LeapFrog 48 to repair for resale...
There were similar concerns when Sirius 500 arrived then slowly died a death - to be replaced by the Frog range (we never got the keyswitch back though!) but the hardware is sturdy & unless really abused will carry on doing it's job long after I put my soldering iron down
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It was a summer refit at The College Theatre, Coventry in 1997 (possibly 1998 - I'm old!) when I'd specified Contour dimmers for our permanent dimming & when commissioning them found faults. I was a customer (at the time) of Central Theatre Supplies so complained to them - expecting to see a visit from Kirk with his magic hammer...
Instead - the message came back that the manufacturer was sending someone to look at the units because they didn't believe they could have a fault...
<Enter Stage Left with a Zero88 Manager - Keith Rogers>
He chided us for not fitting the Contours with enough length on the mains tails and for using a cheap rackstrip (thank you CTS - a portent perhaps?) but happily cracked on and sorted the racks with an ever present good humour & then left.
<Fast forward 13 months>I was now the Hire/Service Manager at CTS having replaced Kirk Wood & needed help with a faulty BetaPack - "Call Zero88 & talk to Keith..." came the answer when I asked DGH how I should proceed. I did indeed speak to Keith & we soon established our common link via The College Theatre & thus began a friendship that has endured to this day.
Always keen and happy to help - an insufferable chocoholic & teetotal (as I discovered later) - good humoured (despite I suspect him putting the phone down on me after a couple of calls & cursing me 😜) and an avid interest in his customers and their problems. It has been an honour to know Keith & the news of his leaving has been truly saddening (yes - I'm privileged as a friend to know of his leaving since the New Year but was asked to keep quiet).
He is still supporting me until he leaves (and I shall continue doing what I do) and in typical Keith 'fashion' ensuring I have the means to carry on what I do - perhaps he might let me have a bit of fluff or a button off his mantle to fit on mine so that I can carry on (in small part) where he's leaving off?
I shan't say "You'll be missed Keith..." because I know you've already told me to call you if I need you - I'm looking forward to working with Jon & Edward and the other support folks at Vari-Lite as the brand moves forward.
I will say "Good Luck Keith" - we'll look back on these years with a smile I'm certain.-
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40 minutes ago, kgallen said:
Marco I'm sure it will be something simple - but might be a ribbon cable come loose inside the desk. I expect it will be readily fixable, so don't worry.
I can't find a Service Manual - there will be a test mode that can be enabled from boot that will allow testing of all buttons and faders.
Hopefully Keith @KWR88 will be along shortly to help you diagnose the issue.
If there's a cable loose then the faders won't work either - Test mode from 'Setup' will help diagnose whether buttons or faders are affected. However, the fader panel design on these desks is very similar to the Frog/Leapfrog range and everything is multiplexed down the one ribbon cable so it's unusual for just the buttons to stop working.
This isn't a fault I've come across before so it may well need to be on the workbench of a service agent who can diagnose the fader board itself - it might be something simple like the 5v rail has failed but I would expect to see more of the desk not working.
I have some 'Brand new old stock' of the fader panels in stock so if something major has happened - I can supply a replacement panel BUT I am in the UK and I suspect @Marco Benatti may not be? If you're in the UK - I am happy to take your desk for repair - I offer a basic inspection fee - so depending on how much you spent on the desk, that might be a quick way of deciding what next to do.
My website is in my signature below, there's a couple of pages there with contact forms to reach me. -
@Lena - it can't be fixed sadly - the display panel will need replacing.
Contact your local Zero88 dealer or the company you bought the desk from & they'll be able to advise you on the cost of replacement. I have these panels in stock but I'm in Coventry in the UK & customs/shipping can get messy & expensive quickly.
Replacement is a relatively easy job to do for a service technician - the challenge will be finding one near to your location. -
@Hockeybod - if it's a late model Frog (which is very likely) then the procedure is essentially the same as the Jester i.e. open the case, swap the battery, close & secure the case.
It's a CR2032 same as in the Jester - there are only two screws to remove, as you look side on to the desk - at the rear/back end of the side panel remove the lower crosshead screw at each end & the bottom tray will be free to 'hinge'. Be careful when lifting the front panel - there is an earth cable between the processor and front panel that is shorter than the ribbon cables.
Points to remember...
The bottom tray locates in a groove in the case extrusion at it's lower/front edge - it can be a faff sometimes to locate it back in.Put the battery in the right way round (yes - I know... it has happened!)
When done, power up the desk - go in to Super User & do a Reset/Clear all so that the internal patch tables reset - job done!
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@SteveKW have you swapped the processor card and the keypad? The processor is the long board mounted on the back of the centre section...
If you have swapped both and the fault is still happening then it's not a problem with the Chilli but it's power supply and/or earth... From experience - loose connections on the mains input can cause a 'sparking' that can generate RFi that resets the processor - you need an electrician to check the power connections for that unit back to the distro board it's fed from. It might even be a symptom of a problem with one of other racks - they all need opening & checking.
The earth to the unit is also another potential source of interference if there's voltage on that earth (there shouldn't be but sometimes it happens from something else that shares that earth i.e sound equipment, work lighting and so on) - it might even be a lantern connected to that rack that has an earth fault that's not been picked up by a PAT test. -
9 minutes ago, Trapdoor said:
I guess in original manufacture it was a cheaper solution for Zero88 to use a one-piece front and just lacquer over the windows rather than have separate and possibly replaceable acrylic windows, but knowing the potential abuse these desks could take, that would have been preferable in the long term.
I believe that the front panel was punched separately & a PVC transfer then applied for the labelling & windows. On desks like the Sirius & Lightmaster series - they had to manually stick red plastic over the LED windows to improve visibility which was obviously time consuming, so a means of streamlining this was more than welcome.
I guess that the adhesive protector on the back of the transfer was probably used as a mask for the lacquer - this might also explain why the lacquer sometimes failed, because of airborne contaminants when the transfer was applied to the metalwork or simply at some point in service, acetone or what have you got inside the desk.
To be honest - I've only seen one Leapfrog/Solution come to me over the last 6 years with failed lacquer so it's not common - just annoying when it happens
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@Trapdoor - just spoken to Keith & he's going to look through his notes to see if he can find an RS part number for a lacquer. I also searched the forum & there's a an old (20 years old!) thread that covered this...
There's also a novel solution provided at the end of the thread
As an aside - it was memory provoking to see Peter Kirkup's contribution in that thread but like I say - it's a 20 year old thread
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11 hours ago, Trapdoor said:
I have a Leap Frog 48 I use for the local dramatics group - it doesn’t get much use really, but I’ve noticed that a couple of the LCD windows have started to go a bit hazy, especially the one above the submasters/playbacks. On close inspection it looks like the ‘shiny’ surface is delaminating/peeling off and it leaves a matt surface underneath which makes the LCD blurry.
Sadly it's an issue that's always plagued the front panel windows on the Frog/Leapfrog series - I first noticed the issue with a Fat Frog we used to hire back in the early noughties. The inside surface of the window used to be sprayed with a lacquer to improve visibility but the quality of that lacquer seemed to vary between batches (it was bought in from another supplier) - some desks see the lacquer fail - a lot don't.
I've repaired a couple of Solutions where the lacquer had started to fail so the owner had carefully scraped the remaining lacquer off the window using a razor blade I presume.
@KWR88 used to know of a lacquer that could be used to touch up the front panel (after clearing the failed windows) - he's not back in the office until Tuesday next week so perhaps drop him an eMail about that. I've never bothered trying to refurb the lacquers, you certainly won't get a new front panel nowadays & most people seem happy to soldier on because they have a monitor & keyboard plugged in so they don't have to rely on the LCD's.
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@Jean-Marc Desbonnets - Kevin has pretty much answered your questions. The output from a BetaPack is a chopped supply so it can be very bad for the power supply in the LED fixtures - the only BetaPack that would be 'safe' is the BetaPack 4 because it's lower row of sockets are 'hardwired' to the mains input.
It would be less hassle in the longterm to have your electrician provide a separate set of MCB controlled circuits from the existing supply that you can plug patch cables in to as you use LED's. Even if your Betapacks are hardwired - the wiring is easily accessible in the rack to allow him to pull circuits back to make off in to some sort of patch arrangement.-
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@Zebroid66 I have these faders in stock (and presumably so do most Zero88 dealers) - am happy to just supply a couple of faders or to replace them for you (depending where you are of course)
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FLX repairs
in FLX
As @Edward Z88 has said - an intermittent fader will be cleared 99% of the time with the judicious use of some proper switch cleaner. If it resists those attempts then I can indeed replace the fader (or supply the appropriate fader if you feel confident with a soldering iron and desolder pump).
I carry spares for most Zero88 desks from Lightmaster/Sirius through to FLX/FLX S so turnaround can be quick - the only thing I can't do sadly is offer a "while you wait" service but if we time it right - then we can sort something.If @SimonH would like to PM me the we can start an eMail conversation that will end up getting both your desks seen to
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@Davidmk just replied to your eMail.
In summary - I don't believe the "Load pattern buffer" fail message is anything to worry about - the NVR ram test seems to have worked OK (and the test never seems to work on Solutions I test so it might belong to another 'level' of FP test like the LCD Calibration routine on Solutions.-
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@Edward Z88 will have better advice than me but the first fixture could likely be patched using a generic RGBW fixture in the library - the second fixture might be similar to another fixture in the library (or a definition could be made for it) the unknown channel 4 is likely to have some sort of macro function.
Don't give up yet - there's a solution not far away!
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Can you provide a link to the makers website for your LED that you have so that we can see a manual & the channel assignments?
Often, there are some control channels in the LED that need to be set before the LED will respond to a desk - seeing the manual will help folks to help you.
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8 hours ago, Edward Z88 said:
Gateway 4 will only consume 2W. So roughly 222mA @ 9v, 42mA @ 48v.
Brilliant! Thank you
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8 hours ago, Edward Z88 said:
That is correct. You would need to source a suitable PSU from a third party should you wish to troubleshoot this. Although a Solution PSU also uses a 4-pin XLR, it is NOT compatible with Gateway 4. More information here…
Edward - what's the minimum current rating for the Gateway 4? There's plenty of 12v or 20v compatible supplies available but they vary in the current they can sink - it would be helpful to know what the unit is likely to draw so the correct unit is sourced. For example - if the Gateway draws 2 amps the supply will need to be able to sink that (or possibly use a higher rated unit).
There is a degree of self interest here too - if i know the ratings then I can add a compatible supply to my range of FLX S & Solution/Leapfrog compatible supplies. -
The Jester series was a sturdy little desk - the most common failures were the internal battery, faders, LCD panels and the external PSU. I have faders in stock and a compatible PSU - the only thing I don't have in stock in quantity are the LCD panels.
The proviso though is I'm in the UK so getting spares to you might be an issue, there might well be a dealer in Italy who has some spares stock too.
Support for the desk is still fab - the only issue you'll likely have is if you use 'complex' fixtures that have more than 40 DMX channels in the future - there's only one DMX universe but for a simple desk and simple LED's - can't beat the Jester if you can't afford an FLX or FLX S
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20 hours ago, BjDick said:
Another silly question from a newbie: Let's assume I have a playback which includes some dimmer channels only. It's straightforward to make the GO button enable those fixtures as long as being pressed ("Flash").
But can I make the playback to fade out the dimmer channels when I release the GO button? This seems to be easy when I enable the playback with the fader. However, when enabling it with the GO button (configured as "Flash") the dimmers seem to switch off instead of fade away.That used to be one of the nice features of chases on Sirius (and I think Lightmaster) being able to modify both sides of the steps on a chase - it was also a feature in GeniusPro Strand desks (you could set it on effects, memories & flash buttons) and was very handy for lightning effects or for snapping a solo spot in then letting it fade gently out (sometimes a snap out feels too harsh).
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On 11/27/2023 at 2:35 PM, Stan Vigurs said:
I'm in Seisdon, Wolverhampton and so could bring the console over to you by prior arrangement if there is no one nearer to me. Please let me know if this could be arranged!
@Stan Vigurs my sincere apologies - I didn't see your response to me until just now
Yes - it would be very feasible to let you drop the console off with me then collect a day or so later. Drop me a PM here and I'll send you my eMail address so that we can arrange something.Apologies again for missing your reply
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16 hours ago, Stan Vigurs said:
Ok, I've run the console in test mode as per your instructions. All appears as it should and all faders register as they should with the exception of fader #14! When I slide this fader up and down the virtual front panel responds as it should but channel 26 also displays a value. when channel 14 is 100% channel 26 flickers between 42 & 44%!
Since I last contacted you I have experienced a further, far more serious issue with the console. When operating the console for the current production the first 6 cues performed as they should, but then the next cue did not respond although the screen did show the correct operation. On pressing the Master Playback button a few times again, still the console did not respond and then after about 40 seconds or so it progressed through all of the cues. It then behaved correctly for the rest of the production.
When rebooting the console after the production, it did exactly the same thing but when I re booted the following day it behaved impeccably.
However I have lost confidence in the console and reprogrammed the production on my old Jester console which had no problems. Fortunately there were only a small number of lighting cues in the production.
I feel I cannot use the FLX S48 console again now until this is resolved.
Where do we go from here?
@Stan Vigurs It sounds like your desk needs to go on someone's workbench to have fader 14 & 26 replaced first of all - it's a 'typical' failure mode sometimes that channels will cross read like that. I'd be tempted to swap fader 26 first then test again before putting a soldering iron on to fader 14. You might be lucky and some lubricant in the fader might solve the problem.
It also sounds as though the mechanical key switch for the Master Playback button needs replacing or some cleaner/lubricant inside - what appears to be happening is that the mechanism is sticking or there's a contact failing inside the switch.
Both spares aren't expensive, it should take around an hour in total of labour at your local dealer - if the desk is less than 3 years old then parts cost will be covered by warranty - I can't see from your profile where you're located... If you can't find a local dealer willing to carry out the repair, you could send the desk to me but I'm in Coventry, UK. -
8 hours ago, Edward Z88 said:
Upon loading a show file, ZerOS will compare the fixtures in the show file with the latest versions of the fixtures in the installed ZerOS Library. If the fixture personalities are identical in absolutely everyway, ZerOS will patch these fixtures from the library, rather than the show file. If there are any differences in the fixtures, ZerOS will load the fixtures from the show file, leaving you with two slightly different versions of the same fixture in Add Fixtures.
@Edward Z88 I think I remember your or Jon telling me that at some point but it's been forever since I've patched a ZerOS desk in vain
ZerOS 7.14.3 Released and ZerOS 7.15 Coming Soon!
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It shouldn't be doing that nor should it be accepted as 'normal' - it would suggest that there's either an issue with the power connections between the mainboard & the Raspberry Pi, possibly even a faulty micro SD card or simply a faulty PSU (the desk pulls a lot of current so the PSU - if not the original - needs to put out at least 5a).
I'll tag @KWR88 & @Edward Z88 - they might have a better idea of where the issue could be.
I'd be having a gentle nag at the dealer you bought it from for them to either look at it or get it to someone who can honour the warranty to have a look at it for you.