Jump to content
Vari-Lite Controls Support Forum

Zero88 -> Vari-Lite?


kgallen

Recommended Posts

LOL! Zero 88 is a brand within Signify - that isn't changing - so the Signify address remains - no change there!

Sadly I joined the team too late to have an @zero88.com email address... my history is:

  • @cooperindustries.com
  • @eaton.com
  • @cooperlighting.com
  • @signify.com

I've averaged an address every three years... it's a great way to avoid the spam bots 😂

  • Haha 3

Jon Hole
Global Product Manager, Systems and Control

Link to comment
Share on other sites

I think the thing worrying me and probably others is this...

Whatever the actual organisation behind you, Edward and Keith our impression is of a group of friendly, contactable people who actually understand the products. While we know people move on, get promoted and so on and that it might not be the same to three forever we have always had continuity of that.

If support were ever to be rolled into one, all brand, call centre type arrangement, "disappointed" wouldn't even start to cover my reaction. It would certainly remove my basis for choosing and recommending Zero88 or anything from the same stable with a different badge. Yes, your products are good - but so are others. In my mind your USP is the support.

Strand, and later Zero88 have been there throughout my lighting career. I've seen Strand go from the mighty driving force to a shadow of its former glory but Zero88 has carried on. Losing this name as well will be very sad. Not a rational argument I agree but without Zero88 as a concept what is there to be customer-loyal to?

  • Like 4
Link to comment
Share on other sites

On 7/14/2022 at 3:00 PM, Davidmk said:

If support were ever to be rolled into one, all brand, call centre type arrangement, "disappointed" wouldn't even start to cover my reaction. It would certainly remove my basis for choosing and recommending Zero88 or anything from the same stable with a different badge. Yes, your products are good - but so are others. In my mind your USP is the support.

I just thought I'd pull this paragraph out in particular. Support is something we are passionate about, and always have been. There will be no changes whatsoever in how our support works, so I'm happy to say there is no risk in support becoming "faceless".

Edward

  • Like 2

Edward Smith
Product Specialist

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

Loading...
×
×
  • Create New...

Important Information

We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.