Fat Frog Cues Scrolling uncontrollably

[foudysfrog]

A volunteer turned on our Fat Frog in our student ministry and it was on a particular cue-- the last cue used prior, but the cue screen was scrolling through cues as if you were trying to find cues, but the buttons for that were not being depressed or stuck either. If you changed screens to ouputs or something else, it was doing the same thing. He unplugged the console and then started it back up again and it was still doing the same thing. We've had the console for about 5 years and nothing like this has happened before. Do I need to do a clean reset of the console then reload the show, or is there something I'm missing that I should try before I do that. Unfortunately I don't remember the last time a show was saved, and it's running (I believe) v9.8.

[Kirkup_xp]

Hi there,

 

Silly question - you don't have a PS2 keyboard attached to the desk, do you? I've had it a couple of times myself where i've forgotten about the keyboard and found a book sitting on top of it causing this sort of issue.

 

If that's not the case, then we can look at whether there might be a hardware fault with the desk - maybe easiest to give us a call on +44 (0)1633 838088 - we'll be able to talk through fault finding in real time then, and get you back up and running as quickly as possible.

 

Peter

[foudysfrog]

I will check that out. That's a good idea, since the other day I didn't see the keyboard on the

counter/table anywhere, so it may have dropped behind and maybe lodged against something

causing it to stick. I hope that's what it is!

[foudysfrog]

That's exactly what it was. It had fallen behind the counter and the power supply

was kinda jammed up against it. Pulled it back up on the counter and it's working

properly now. Thanks very much!