This report was sent to support on Monday, but no-one has been in touch...
Rather disappointingly, one of the Betapack 3 we purchased in November 2014 has lost dimmers 3-4 completely. No output, no CBs tripped or any indication that anything is wrong. We have tried a factory reset but this made no difference. We readdressed it with the first failed channel number (9) and DMX 9-10 worked fine on dimmers 1-2 no problem, so the correct DMX is being received from the desk. We have put everything back to how it was and are just missing out these particular channels for the time being but have a show coming up in a few weeks.
Our theatre is not manned as it is amateur owned and run, and I am quite a long drive away but we do have a fully qualified electrician who lives fairly close who could do some additional problem determination on the phone if this is useful (and who used to service our elderly Betapack 1 which these units replaced). However it would need to be physically taken out of service if it needs to be opened up. The pack is fed by a 32A single phase socketed feed.
Please can you let me know how to proceed as this unit should be covered by the 3 year warranty? Serial number provided on original email.
Peter Vincent, Chesil Theatre, Winchester