Jon Hole

Hi Carwyn, What version of software are you running on the console? What's plugged into it (how many universes of DMX? Monitor? Network? USB? etc etc)

Hi Tbeunders, Please could you take a photo of the error you're seeing and either post it here, or email it to me (my address is in my signature below). Thanks Jon

The DMX fixture profile would be a simple three channels - Red, Green and Blue. We'd then add a "Virtual Dimmer" which would scale these three channels when using the grandmaster, blackout etc. We have this profile already in our library. When you pick a manufacture, choose "Standard Fixtures" at the top of the list, and then choose "RGB Dimmer" in the next menu. Happy to go through this in a little more information if you need it, just let me know which console you are using first.

Hi James, When enabled, the Sound Input will always take priority over the speed. However, it should only work if the console's receiving a sound signal, so if there's no sound coming into the console, the chase will run at whatever speed has been programmed. This is probably the easiest solution for you - mute the sound coming into the console and only unmute it when you want it. Jon

Did you try both MBR Images A and B?

Hi Ovidijus, "Submaster controls" allows you to directly control the attributes with the position of the fader, which is great for flyouts like this, but it doesn't currently trigger or control each cue of the playback separately - we just use the current cue of that playback. I've added your request as ZOS-6522, so this can be discussed and prioritise - as with all requests, the more people who ask for it, the higher priority it becomes!

Can you try following these instructions please: http://zero88.com/support/index.php?/Knowledgebase/Article/View/489/ Thanks

Hi David, Just to confirm, by "LCD 3", are we talking about the one above the wheels? Do you see vertical lines splitting it up into "smaller displays", or is it completely blank?

What error are you seeing? Are you an admin of the computer you're using?

Yep. You'll probably find the router was 192.168.1.1, so there were collisions there. Changing the desk to .2 probably solved this.

Hi Phil, What's the IP address of the console, and the IP address of your phone/tablet? Cheers Jon

This sounds like a hardware issue in that case. We can try two software things first: - Try resetting the console completely - Try installing old software to see if this solves the problem (I highly doubt it will, but please let me know which version you were using previously and I'll send it across)

Yes, I think a copy of the showfile would really help us here please. Thanks

Hi David, Have you tried going into SETUP, <LCD Bias Conf> and changing the settings between <Low> and <High>?

Can you send me the image please? (for reference, this is issue ZOS-6077, but it's currently closed)

Hi Jan, In the next software release, Next / Previous will work solidly when "Highlight" is enabled. Only when Highlight's enabled will Next / Previous be supported. All the best, Jon

Hi Jan, Currently FLX supports external single touch screens, and in a future software update it will support external multi-touch screens. I imagine this will be towards the end of the year. There are larger resolutions in the same range that Franck has suggested, so I would go for one of those :-) Jon

Hi Massimo St, Thanks for that. Finding it slightly hard to follow what you want to do, sorry. Please could you email me your showfile and what you'd like to do, with reference to the subs / memories in the showfile? My email is JonHole@Eaton.com Thanks Jon

We'll have a look into this - ZOS-6505

Hi Jan, this was a bug of old software, have you updated your console? What version of software are you running?

Hi James, The line-level signal goes through various hardware filters and compression which then creates an electrical pulse, which triggers each step of the chase. Jon

Hi Massimo, What version of software are you running on the Leap Frog 48? Please let us know, and then we'll be able to help you further. All the best Jon

Added as ZOS-6476

Hi All, Please confirm which operating systems you are running. If you have access to a computer running Windows 7 (or before) please try this, and let me know if this works. We have developed a new installation method which involves simply dragging the file onto the USB stick rather than installing it. This doesn't only solve this problem, but means you don't have to be an administrator, and you don't have to be using Windows either. We're using this on FLX currently, and we plan to bring this over to all ZerOS consoles by the end of the year. However, to get that functionality to work on yor consoles, there will have to be a "normal" installation method too. All the best, Jon

Hi Jan, Sorry for my delay in replying, I've been away for a few weeks. I think you'll find this is solved in the latest software, so first of all please give that a try. If this doesn't solve the problem, please email me your showfile so we can investigate. Many thanks Jon