daoops Posted October 14, 2004 Report Posted October 14, 2004 How about setting up a chat function here so that people that needs help can actually chat with a person that is avaiable on the forum, instead of waiting for an answer. logging in and out all the day
samcoombes Posted October 3, 2005 Report Posted October 3, 2005 Just like MSN and the like, it would be so useful when you need a quick reply!
simschr Posted October 3, 2005 Report Posted October 3, 2005 That would be useful when you need a quick response like on this topic it took nearly 5 hours for a reply!
Brian Posted October 4, 2005 Report Posted October 4, 2005 Nice idea but who is going to be on the other end of it to answer the questions? I'm sure the guys in the Support department have got better things to do than sit around waiting for a 'chat'. And don't forget that Zero sell all over the world; should they man it 24/7? ex-Leap Frog Owner, ex-Mambo Frog Owner, ex-XLS Owner, ex-Alcora Owner, ex-Elara Owner Owner of a big pile of Betapack 2s Bozone (n): The substance surrounding stupid people that stops bright ideas from penetrating. "Am I dreaming this?" "No, and you ain't in Kansas neither." "Longbottom's been neglecting his ear muffs."
samcoombes Posted October 4, 2005 Report Posted October 4, 2005 of course they don't sit and wait for something to happen, it would be useful though, and a bit of luck if there is a tech support person there to help!
K-Nine Posted October 4, 2005 Report Posted October 4, 2005 We were discussing this issue yesterday and basically Brian has hit the nail on the head here We try our best to reply to new posts as quickly as possible but all of the support staff here have a number of important tasks that take up most of our working days. Monitoring, administration, moderation and replying to posts on these forums is not the job of a single person and is usually carried out during normal working hours. The majority of our time is spent specifying, designing, implementing, testing, reviewing, fault-finding, servicing, repairing and documenting a wide range of products - so that you have these products to ask questions about K-Nine : Technically Advanced Roving Dog In Space Bran Media | Myspace
Frog Genius Posted October 4, 2005 Report Posted October 4, 2005 well said K-Nine - also many chatrooms ( unless made specifically private are open to all, not very useful for lighting needs really? indeed many are full of hackers. as has been said it is probably easier to post a topic here because if there is no one on the chatroom you will have to continually visit until there is someone there where as if you post on the forum it can be moderated and viewed at any time. then you only have to visit twice, once to post the thread and once to read all the helpful replies!
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