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Posted

I've seen that on a number of occasions that our Solution XL desk appears to freeze showing this initial display screen on boot-up. Once powered cycled, the desk boots Ok.

 

This was seen with the desk when delivered at 7.6.0. I have upgraded to the beta build and dropped back to 7.6.0 and am still seeing the behaviour.

 

Yesterday I believe that the desk was switched on by a church group who currently use the venue with a scene stored on a sub, but when I arrived there after they had left, the desk was in this frozen state.

 

Just wondering if this has been seen in testing and if there are any logs I can retrieve?

 

Regards

 

Mike

Posted

Hi Jon,

I haven't seen the desk freeze with the beta build but then I haven't left 7.6.22 loaded on the desk longer than I was testing it. I tried to video the start-up today and the desk booted Ok. I can't see it's related but from what I've seen, other staff are switching the desk off at the mains plug and not on the back of the desk - our previous desk was a bullfrog that didn't have a console power switch.

I'll try to pop back to the theatre and play again when I finish here at work.

Regards

Mike

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