jw-lighting Posted September 6, 2015 Report Posted September 6, 2015 Hi, images loaded to the colour picker aren't viewed with full width/height. The colour-picking-algorithm catches the wrong colour, because it processes the finger touch on the picture with full width. So the touched point on the picture is not the processed one. It's hard to explain for me in english, please ask if you dont understand. The problem seems to be new in the latest firmware version. Regards, Jan
Jon Hole Posted September 9, 2015 Report Posted September 9, 2015 Hi Jan, this was a bug of old software, have you updated your console? What version of software are you running? Jon Hole linkedin.com/in/jonhole
jw-lighting Posted September 9, 2015 Author Report Posted September 9, 2015 The problem seems to be new in the latest firmware version. Hi Jon, i'm sure we are using 7.8.4! Do you need our showfile to investigate?
Jon Hole Posted September 10, 2015 Report Posted September 10, 2015 Can you send me the image please? (for reference, this is issue ZOS-6077, but it's currently closed) Jon Hole linkedin.com/in/jonhole
jw-lighting Posted September 16, 2015 Author Report Posted September 16, 2015 Hi Jon, i've send you an email with the showfile and the image attached. Regards, Jan
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