Solution XL failed to boot up

[charliez]

It is a new Solution XL, i opened the packing box and worked with it for 3 days and crashed twice. I have to reinstall the os to get it recovered. The first day worked fine, and next morning it failed to boot up get the message as the attachment. i reinstall the system. On the third day which is this afternoon, when i moved from one office to the other, when i turn it on, it happened again. What might be the problem, i did not do any programing on the console yet. Just try to link with the remote iPad. There is no shut down procedure for turning off this console, just switch off if i am right?

[charliez]

i pull the console apart and found there is one cable did not plug in properly, after that seems better.

[Jon Hole]

Hi charliez,

 

Sorry you had this problem, and sorry for the delay in replying to you! Hopefully this is all sorted now, but if you have any future issues like this, contact Keith in the service department and we'll get it sorted :-)

 

Jon