[Releasing Page overlay]

Hi Chris,

 

When changing page, you have to release the sub from the first page before you are able to use the same sub on page two.

[Palletts]

Hi Bob,

 

The palettes are 30 per each attribute... colour / beamshape / position.

 

However, you can record all your fixtures into each one, so your 'red' colour palette can have 'red' information for each fixtures in it. Only the fixtures you have selected will actually turn red when you use the palette.

 

Hope that makes sense?

[COLORado™ Batten 72 TOUR]

This will be included in the next edition of our Fixture Library, which will be released next week.

 

Cheers

[spotNeo700(americanpro) personality for bullfrog help!]

Hi,

 

Could you send me the DMX chart for this fixture please? It should be in the manual.

 

My email and fax are in my signature below. If you fax it, please send me an email saying you have done so.

 

Many Thanks

[Bug or Feature?]

Hi Stefan,

 

Thanks for the feedback, I have included notes below, and where applicable given you issue numbers, so in the future you can enquire about them, or see them on the release notes of future software updates.

 

1. I think this is a known problem. I copied a memory to a submaster. When overwriting the programmed submaster (copy of a memory) by a native submaster program, the desk crashes. The solution at the moment is to delete the submaster first. Then save the new "native" Submaster. The crash doesn´t appear, if another "memory copy" is stored to the submaster.

We haven't come across this before! I've logged it as issue ZOS-3672, and we will aim to get this fixed in the next software release.

 

2. I had a programmed submaster 1 on Page 1 (default settings, release=Yes). On Page 2 I programmed a submaster 1 with release=no. Page 2 is completly released. When flashing the submaster 1 on page 1, the submaster 1 on page 2 becomes active and stays on (according to release=no). While flashing Page1 the dmx-values of page 2 are also active.

I think this is a bug, not a feature. Isn´t it?

I can't recreate this... what version of software are you running? Could you email me a show file where I can see this happening please?

 

3. Editing chases takes a lot of time. load chase step, edit, update step, load new step....

I programmed houselights in every step of a 16 step chase.

It would be nice to use the next/previous button in the program window also for the steps of a memory/submaster.

At the moment the buttons disappear when updating the actual step. It would be useful to stay in "edit" mode until the chase ist stepped through.

I've added this as issue ZOS-3674

 

4. When adding new fixtures or patching fixtures the universe is always set to Universe 1. It would be easier to keep the last used universe for new fixtures/new patch.

We have an issue for this already, it's ZOS-3141

[Chase timing]

So opposed to just a number scale, this would be a particular BPM?

 

I've added this as issue ZJE-3639 to be looked into, however we do not have a current schedule for software releases for the Jester series.

[problem when I change the scene]

Hi Paolo,

 

Could you email me a show file so we can try and recreate this and help you further?

 

Many Thanks

[Desk slowing down (again)]

Hi Matthew,

 

Could you email me a show file please so we can try and recreate your problem, look at processor loads etc.

 

Many Thanks,

[LED on the channel flash]

To give you an idea of what the LEDs do...

 

Flashing LED tells you that the fader is not at the same level as the lantern whilst in 'Program' (for example, when editing a cue).

A solid LED along the bottom preset whilst in 'Run' means that there is a submaster programmed onto that channel.

[command over art net]

These commands wouldn't be sent from the projector, but from whatever your playback device is.

 

Are you using DVD, Video, Hard Disk?

 

If you can give me a product name / model number of your playback device we might be able to find a solution for you.

 

Many Thanks

[touchscreen no work]

Hi Harry,

 

Which touch screen monitor do you have?

[Bugs..]

Hi Will,

 

Have you updated to version 6.1? The bug was fixed in this version of software which was released on the 18th February.

 

The easiest was to keep up-to-date with software releases is by following our twitter feeds @Zero88 and @ORBdesk

[ZerOS Software Version 6.0.0 Released]

It can, but there is only one available desktop on the Leap Frog 48 & 96 so you can only see the same as the monitor output from the console, and any changes you make to the layout from the application will also be made on the consoles monitor output.

[Jester ML Operating Software]

Hi John,

 

At the moment we do not have a schedule for a software release on the Jester ML OS.

 

Jon

[Editing in BLIND mode]

Hi Matthew,

 

Sorry , I didn't realise you were in Basic.

 

This is a bug that we are looking into at the moment, that affects users in 'Basic' and 'Tracking - Basic' (tracking mode works as expected).

 

Keep an eye on release notes and our twitter feed for the latest ZerOS release.

[Desk slowing down (again)]

Do you know the make and model of the USB devices?

 

Thanks Matthew,

[Showtec Phantom 250 Wash]

Hi Joel,

 

Here you go:

250wash.ift

[Advice on building a new Fixture]

Hi Matt,

 

The effects that are generated by Auto Palettes are the same every time, no matter which fixtures you have patched, so you should have intensity effects available.

 

If you would like to send me a show file, I can have a look for you and try and find them!

 

Cheers

[Desk slowing down (again)]

Hi Both,

 

What software version of ZerOS are you running?

 

Do you have any USB devices plugged in?

 

For faders that don't appear to be working, go to SETUP > DESK SETUP > Event Monitor.

 

In this screen you can move the faders / press buttons and see if the desk is receiving the physical input. If no data is displayed in this window as you move a fader, you know you have a hardware problem.

 

Cheers

[command over art net]

Could you go into more detail about what you would like to happen and when?

 

Maybe you could explain your set up too?

 

Thank You

[command over art net]

From which device?

[Missing value when editing submasters]

Hi Jo,

 

It's listed on our database as issue ZOS-3560, and will hopefully be fixed in the next release of software. However, there is no timeframe at the moment for when that software will be released.

[command over art net]

Hi Carwyn,

 

You can't send commands over ArtNet to trigger cues or submasters.

 

What are you trying to achieve? Maybe we can find another way around this?

[Beeping Errors!]

We've had requests for this already but unfortunately there isn't a facility to do this on currently shipping hardware.

 

However, it is listed for any future developments that we may like to do, as issue ZOS-3214, and I have added your comments to this issue.

 

If it ever does get implemented, there would certainly be a way to turn it off. There are several users who would dislike this feature... I guess as a professional board op, you don't want the whole auditorium to know every time you make a mistake!

[Help with the Help key!]

Is it a feature which will be implemented in a later release?

 

You've hit the nail on the head there - this will be implemented in a future version of the software.