Alphapack dimmer curves

[gridgirl]

I've just started a new job and discovered that there are still Alphapacks in use here. It's all fine and good, they're still working pretty well except for one thing. When the desk (Strand 300) indicates that generic lanterns are at 20% or less, they may as well be at 0 because there's no visible light at all. I've put an alternative output profile on the Macs to match this, but I was wondering whether it's a dimmer problem that's causing it, although all channels do it the same, and if it is, how do I fix it!

[KWR88]

First are these Mk1 or Mk2 Alpha packs.

 

If you are not sure do they have a DMX input or are they analogue only units. PM me the serial numbers and I can confirm for you.

 

If they are Mk1 I am assuming that there is a Demux somewhere in the system. Have you checked that no laws have been set on this?

 

Second regardless of the type of what sort of response do you get when using the front panel faders?