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@DMH @RJP To be fair, some good answers there and, if delivered, could help the situation but... How it looks is important. In the absence of a published plan and feedback on progress, its all we have. We used to have trust but that has to be earned so, come on Vari-lite, start looking better. You've bought the rights to good hardware and software with an established customer base - many of whom have been using Z88 products for years, decades even @pcollins666. An unpaid sales force that was more than happy to sing the praises of a company that looked after them, had a solid track record of supporting them and of steady innovation. What do you think those established customers are saying to your potential customers now? It's clear the full FLX had to be discontinued but there's no talk of a replacement. The in-person training has stopped. Cwmbran is no longer a service centre and there are none listed on the Vari-Lite Web site in the UK (the two "dealers" listed are a 2nd hand equipment seller and a hire company). Plus, to return to the origin of this thread, there is now a charge for fixing the (inevitable) gaps in the fixture library. These things are probably not Vari-Lite's fault but what is being done to address them? How could I, in all conscience, reccomend a Z88 product today?

Hear hear... Where's the downvote button when you need one ⬇️ I wonder how long until the FLX S is canned - I had slight optimism at the ZerOS 8 launch that it sounded like FLX S would be hanging around for a while (https://www.vari-lite.com/global/news/releases/zeros-8-0) - perhaps not much longer with the 'core' Z88 team all gone now. Still wonder if we'll ever hear from our new Vari-Lite admins on this forum? (it's not too late to introduce yourselves, we don't bite! Would be great to get some of your insights on the future of FLX to allay our concerns!) Signed - a loyal Z88 user