Archie D

Is it possible that this was caused (even though you downgraded to a previous version than 8.0.0) by the show file being an 8.0.0 show file (e.g. you created the show file while on v8.0.0) instead of a show file of the version you downgraded to? I'm not entirely sure but could it possibly be the case?

Probably looks slightly different from when you saw it if the website had a partial redesign on the frontend after you saw it.

Thank you, I might have a go then. Best wishes, Archie

Thank you very much for your advice. At the moment, I don’t feel confident enough to do this by myself so I think I will leave it for now, try and get my confidence up and look about doing it when I’ve got a bit more experience or I can ask somebody to help me. Thank you for your advice, I really appreciate it. Kind regards, Archie

Don't worry, with the page you provided me with the 'common' subdomain, there are workarounds 😉 https://backstage.zero88.com/a-z Thank you very much.

Hi, an update. Not too successful, but partially. We lay the console down, unscrewed the six access screws holding the front panel on, (i also put the earthing wriststrap on before doing this), and upon opening the console there was no obvious disconnection of the ribbon cable but we pushed down the clips to make sure it was secure. One was solid, the other flexed a bit on pushing. We then closed the console up, securing one screw top and bottom in the middle of the set of screwholes and turned it on. All worked perfectly. So we turned it back over, put the four remaining corner screws in, turned it over, plugged it back in, the fault was back. Do you think I need to replace the clip that had some flex in it? Do you think that is the issue with the intermittent fault on the LCD displays?

Ordered yesterday, arrived today. I'll see if I can do anything tomorrow with the desk. Thank you again for the advice.

Thanks for your reply @kgallen, that's something great to go off if I take a look inside. Do you use an earthing wristband thingy when you open up your Fat Frog?

Just an update - I've turned on the desk again to see if the issue had gone (due to intermittence) and I am now presented with this on the bottom LCD: However, when tapping C, B or P buttons, the top LCD goes back to normal instead of the offset lines as shown below:

Hi all, I have an issue with my JesterML that seems intermittent. It appears to only have started having this issue since a few days ago. The issue is when I turn on and boot up the desk, the main LCD is blank (but still backlit), same with the wheel LCD. The top MFK lcd is showing content, but slightly malformed on the top row (see pics below). Bottom MFK lcd seems fine so far. This issue sometimes happens when I turn the desk on, and sometimes doesn't happen. DMX output still works fine, same with monitor VGA output from the back ports. Buttons all still work, so do the wheels, as the red LEDs in the buttons do change when I press them to the desired option I want to select. It's the LCDs that are the issue. Another thing to add is that on the top MFK lcd, when I select either Colour, Beamshape or Position, the four horizontal bars you see disappear and it just goes to how picture E shows. Picture A: Whole desk view Picture B: The MFK LCDs Picture C : Main LCD Picture D : Wheel LCD Picture E: four horizontal bars have now disappeared after selecting C, B or P Pictures are attached below. If anyone knows the problem here, I would be incredibly grateful if you could help me. Thank you. Perhaps it is a loose connection inside, but maybe something damaged? I'm not sure. I wanted to be careful and not open the desk just yet in case something goes wrong. Picture A Picture B Picture C Picture D Picture E

Hi all. The iOS apps are now back on the App Store in their original capacity and under the same links they were before. ZerOS Monitor -> https://apps.apple.com/gb/app/zeros-monitor/id1033159176 ZerOS Remote -> https://apps.apple.com/gb/app/zeros-remote/id367342433 (cc: @Charlie Newman @Philh @ATC Tech)

Perhaps the crashes within programming are related to something memory-wise within ZerOS 8.0? You may be right there. I don't have a FLX myself, but as @SimonH mentioned, the desks running 8.0 crashed especially when programming moving lights, which usually handle more parameters than regular LED stuff and of course dimmers. I'm not entirely sure, but could the issue be related to where as you are programming a LX state, the data for parameters are held in some sort of temporary memory system (aka you know where in the output window, all the intensity values are red when not recorded/saved anywhere yet), and once recorded it never gets cleared from that internal memory as it usually should (due to the fact there is no reason to hold what you are currently programming, as it has been recorded) leading to the desk overloading itself to the point where the memory becomes full and eventually resulting in a crash. Obviously, once a reboot is performed, that temporary memory is cleared and all is well until the memory builds up again. Just a thought and a theory.

Hi all, just an update regarding this. Things are looking hopeful! I got a reply from them two hours ago. I hope they won't mind me posting the email here for others to see: Good Afternoon Archie Thank you for your email. We have an IT issue with the Apple Store at the moment and the IT team are working in getting this resolved asap. We are hoping to get this back up and running by next week Kind regards

Bad luck then. By chance do you (or anyone else) happen to remember the URL to that page, or have it saved anywhere? We could always check https://web.archive.org/ on the wayback machine to see if anybody archived it.. Or do you mean this page? https://backstage.zero88.com/control (further down it has legacy products - they just give the same descriptions as on the Vari-Lite pages)

Hi @Tim Molyneux, I'm glad the above solution worked for you. Indeed. You can use 'User File' instead of selecting 'USB' on the MFKs, which allows you to recall fixture profiles from a file previously loading in to the console via USB. At any time if you wish to delete these files from the internal console memory, you can do so by navigating to the <Update Fixture Lib> menu within setup. From there, you can select <Delete User Files>. Use the arrow keys to navigate which file you would like to delete from the internal console memory. Hope this helps!