Archie D

Perhaps the crashes within programming are related to something memory-wise within ZerOS 8.0? You may be right there. I don't have a FLX myself, but as @SimonH mentioned, the desks running 8.0 crashed especially when programming moving lights, which usually handle more parameters than regular LED stuff and of course dimmers. I'm not entirely sure, but could the issue be related to where as you are programming a LX state, the data for parameters are held in some sort of temporary memory system (aka you know where in the output window, all the intensity values are red when not recorded/saved anywhere yet), and once recorded it never gets cleared from that internal memory as it usually should (due to the fact there is no reason to hold what you are currently programming, as it has been recorded) leading to the desk overloading itself to the point where the memory becomes full and eventually resulting in a crash. Obviously, once a reboot is performed, that temporary memory is cleared and all is well until the memory builds up again. Just a thought and a theory.

Hi all, just an update regarding this. Things are looking hopeful! I got a reply from them two hours ago. I hope they won't mind me posting the email here for others to see: Good Afternoon Archie Thank you for your email. We have an IT issue with the Apple Store at the moment and the IT team are working in getting this resolved asap. We are hoping to get this back up and running by next week Kind regards

Bad luck then. By chance do you (or anyone else) happen to remember the URL to that page, or have it saved anywhere? We could always check https://web.archive.org/ on the wayback machine to see if anybody archived it.. Or do you mean this page? https://backstage.zero88.com/control (further down it has legacy products - they just give the same descriptions as on the Vari-Lite pages)

Hi @Tim Molyneux, I'm glad the above solution worked for you. Indeed. You can use 'User File' instead of selecting 'USB' on the MFKs, which allows you to recall fixture profiles from a file previously loading in to the console via USB. At any time if you wish to delete these files from the internal console memory, you can do so by navigating to the <Update Fixture Lib> menu within setup. From there, you can select <Delete User Files>. Use the arrow keys to navigate which file you would like to delete from the internal console memory. Hope this helps!

Strange, I did hear somewhere that the Jester did, although it just could be my head playing tricks on me. You are probably right in what you've presented here with the line-up of consoles, so I appreciate the confirmation. It also can store memories (or 'steps' as it calls them, each step being part of a 'sequence') as well as having the ability of being in 2 preset mode. I've had a play with mine at home and although rather simple in the operation of it, I admire its simplicity. Thank you for the information you have provided me regarding the data sheet and the manual dates, I think I can try and work on figuring out dates with the info provided. I will continue to do some more digging on the forums as you have advised. Thank you again and have a lovely day!

Hi all, hope you are well. I was just curious.. from when to when were the Jugglers being manufactured? Usually, on a page (for example the Jester Series https://www.vari-lite.com/global/products/jester-series) it tells you when they were manufactured, this case being 2008-2017 for the ML range. However, on the Juggler page (https://www.vari-lite.com/global/products/juggler) it does not mention the manufacture date anywhere. I am aware that the Jester Series superseded the Juggler, but does anybody know this information per chance? Many thanks for any info you can supply me with.

Just to be sure, people in this thread who have already emailed support (@ATC Tech and @Charlie Newman) and haven't got a reply, have you used one of the old email routes, or the functional one? I've used this address, 'zero88support@signify.com' and have got replies before.

Unfortunately, same issue here too. I cannot seem to find any trace of the ZerOS Monitor and Remote apps on the Apple App Store, even in the ‘My Purchases’ section which is meant to show every app on your device added via the App Store. Luckily I have them downloaded already on two iPhones and two iPads and they still work. Hopefully we shall see what happens with the email to Signify. If I remember correctly, these apps were still under the Eaton Apple Developer App Store account. Not sure.

Hi @Tim Molyneux, the above post should definitely solve your problem (thank you @mikeb) as you are trying to load in a fixture personality file in the way of loading a fixture library file onto the desk. Using 'Assign Fixtures' -> USB as described in the manual above will work. Regarding this, I thought I'd just chip in and mention about file formats for future reference: JOS files are the file format for the Jester operating system when updating the console's OS. JSF files are showfiles for Jesters in the 12/24 and 24/48 range. JML files are showfiles for Jesters in the ML range, TL and TLextra range. I hope this is of use for the future for file format knowledge. Edit: To add, I have attempted to upload the IFT file provided above on my own JesterML console using the method in the manual via 'Assign Fixtures' and it does load in correctly.

Hi all. I just wanted to share this news with you regarding Invision Community, the forum software that this forum runs. Obviously, spam has been a massive issue for a long time on this forum, including many other forums as well. However, I have recently had a look at their plans on their website, and I noticed on every plan there is 'Spam Protection' which utilises Artificial Intelligence to detect it and it is 'coming soon'. Regarding this, I'm not sure if when it becomes available an admin has to enable it via the administration panel, or if it automatically gets enabled. (We can cross that bridge when we need to). I'm also not sure what paid plan this forum is on for Invision, which determines what level of AI Spam Protection we get here (standard/enhanced). I have attached an image below outlining the AI Spam Protection offered in the plan(s) provided by Invision. If this comes relatively soon, some of our problems with spam could be sorted. When it does come, it would likely result in the Invision Community software having to be updated for the forum, where an administrator would have to do so. I hope this is of interest!

Bonjour. Il peut être utile de vérifier le temps de propagation dans le playback que vous avez enregistré. Pour cela, maintenez la touche VIEW enfoncée et appuyez sur votre playback/submaster. Vous devriez maintenant voir la mémoire de votre playback, contenant le contenu du submaster que vous avez mentionné. Vérifiez que le temps sous le paramètre de propagation est à 0,0 seconde. J'espère que cela devrait fonctionner ? Archie (translated with google translate, apologies for any mistakes)

Hi there. There is a specific ZerOS Monitor app that was produced for Windows. There is also a MacOS version if you prefer. However, there was not a ZerOS Remote app produced for Windows for public use (to my knowledge, I saw Edward using ZerOS Remote on Windows in a training video). Anyhow, ZerOS Monitor on a laptop or desktop does function as a sort of "remote", as it allows for keyboard shortcuts to be entered, such as R for record or U for update. They are downloadable at the links below provided by the ZerOS Software page on Vari-Lite's website. ZerOS Monitor (Windows): https://vari-lite.s3.eu-west-1.amazonaws.com/software-firmware/zeros-monitor-2.0.0.zip ZerOS Monitor (iPadOS, iOS & MacOS): https://itunes.apple.com/gb/app/zeros-monitor/id1033159176 For Android, you can of course use the APK files listed in the thread, kindly provided by kgallen. If you prefer to look at the page to verify the download links: https://www.vari-lite.com/global/products/zeros-software

Hi there! Thanks for the Unlock Dongle from ebay, received today, plugged it in and works like a charm. Got it outputting dmx over my ENTTEC USB DMX Pro into one of my LED lights and hope to use it on a bigger scale soon! Sorry to see the FLX + Wings still haven’t gone, they’re really useful kit from my point of view and someone could really benefit from them. Best wishes.

Hi @dtyotam I'm pretty sure that the Google Play Store deleted/closed the account that the remote apps were under, after they transferred over to Vari-Lite and Zero 88 was no longer under Cooper. This therefore rendered the apps un-downloadable. I'm not sure if there is another possible solution to download them, maybe an APK file? I just thought I should share this information.

Edit: Resolved