Edward Z88

Hi Tom, Currently it still isn’t possible to export the patch. Only cue lists can be exported as a CSV file from the console. As suggested if you need to have a copy of your patch in front of you as you are addressing fixtures, you can either screen shot phantom ZerOS, or remotely connect a device to the console using the app and view the fixture schedule. If you have any questions let us know. Edward

Hello, To hold down a button in Phantom ZerOS, right click on a button in the Front Panel window. It will then remain “held”, allowing you to click another button. Make sure you then right click the button again to release it. Hope this helps, Edward

Hello, For our training sessions, we use a free version of Capture, that can be downloaded from our website below... http://support.zero88.com/1004254221 If you don’t have a console, you can practice with the visualisation software by linking Phantom ZerOS to Capture. For more information see below... http://support.zero88.com/988883201 Hope this helps, if you have any questions please let me know. Edward

Hello, Great thanks for sharing the file. I will make sure this is added to the next fixture library release. If you have any questions let us know. Edward

Hi Simon, Thanks for your comments. Hope you've been enjoying the streams. Yes - the streams will definitely be of use to Solution users too. We currently don't have this, but this is something we could look to create. In terms of general features, we have the comparison sheet below... https://zero88.com/control#compare Hope this helps, if you have any questions let us know. Edward

Hi Franky, I believe Keith is replying to your email regarding this query. If you have any questions let us know. Edward

No problem, if you have any questions let us know. Edward

Hi Shakes, How are you altering the effect speed? Are you doing this by selecting the fixtures, tapping the "Effect" tab at the top of the touchscreen, and then using the encoder wheels? If so, you will need to tap Effect until you see the effect number displayed on the encoder wheel you wish to edit. For more information on effects, see below... http://support.zero88.com/1011404471 The best way of speeding up or slowing down effects manually is to use Speed Override. Speed Override can be accessed by tapping Z/Shift, and is on the second encoder wheel. Speed Override will adjust the currently viewed playback, so choose the playback you wish to adjust by pressing and holding VIEW and tapping the playback's button, and then use the Speed Override wheel. Tapping the middle button of the Speed Override encoder will reset back to the playback speed. Speed Override can also be configured to be controlled by a fader. To do this hold SETUP and tap an empty playback's button, and choose Speed Override. Hope this helps, Edward

Hello, Welcome to the Zero 88 Forum. For more information on MIDI Timecode on FLX consoles, see below... http://support.zero88.com/990063141 Hope this helps, Edward

Hi Franky, Welcome to the Zero 88 forum. I believe we have already replied to your email to support@zero88.com. If you have any questions let us know. Edward

Hello, OK no problem, glad it is working correctly. Let me know if you have any questions. Edward

Hi Richie, Welcome to the Zero 88 Forum. I have just taken a look at the fixture profile for this in version 39 of the fixture library, and I can confirm both basic and advanced modes match the channel map listed in the fixture's manual... https://www.chauvetprofessional.com/wp-content/uploads/2015/07/Q-Wash_360Z-LED_UM_Rev_01e_DC-MG_Signed_2011-05-18.pdf To confirm the version of the fixture library you are currently using, on the console tap Z/Shift -> System Information. Can you confirm the mode and DMX match on both the console and the fixture? If you have any questions let me know. Edward

Hi Remi, Welcome to the Zero 88 Forum. If you select your movers, apply a circle effect, choose No Offset, and then fan the offset using "Fan V", you will see that the first pair of fixtures pan together, then the next pair, and so on working outwards. This is correct, however what you are after is for example the Stage Right fixtures to mirror the Stage Left fixtures. The easiest way to do that, is tap SETUP, select either the stage right or stage left fixtures, and then under Invert, Invert Both the pan and tilt for these fixtures. Now if you come out of Setup, select the fixture and simply apply a circle effect, the fixtures will work in/out from the middle. Changing the invert options will result in all existing programming being affected, so just be aware of this. Hope this helps, Edward

Hello, Yes if you don’t mind, a quick video would be great. Cheers Edward

Hello, No, there is no limit to the number of connected remotes/monitors. That’s odd - all Remotes and Monitors should be able to view independent desktops/displays. In an older software version, all monitors would have to share the same external desktop. Please ensure you are running ZerOS 7.9.7. To confirm, tap Z/Shift -> System Information. This is probably the quota limit for your account on the forum. We’ll look to increase this for you. Hope this helps, Edward

Hello, To turn off Guidance, tap the X in the top right corner of the guidance panel. To reopen, tap Z/Shift -> Guidance. Hope this helps, Edward

Hi Tereva, Welcome to the Zero 88 Forum. It sounds like this fixture doesn’t have the Zoom parameter defined with a special of “Zoom” in the fixture library. This can be updated using the Fixture Editor software, available to download from our website. To do this download the fixture library and fixture editor onto a PC, import the fixture you need to edit from the library into the fixture editor, go to the fixture’s parameters and find Zoom, and then under properties choose a special of “Zoom”. You can then give the fixture a new name, save the file, and then load the fixture file into your console. Fixture tools can be downloaded here... https://zero88.com/library#tools Alternatively, send us an email to fixturesupport@zero88.com, and one of the team will be able to update the fixture file for you. Hope this helps, if you have any questions let me know. Edward

Hi Tim, OK thanks for the information. Hope you manage to find a work around. If you have any questions let me know. Edward

Hi Tim, Hmm sorry to hear you're still struggling with this. The 1 device will be the console itself - in ArtNet the console also counts as one of the connected devices. Many others have had success connecting Realizzer with FLX S, so I'm not sure what the issue is here. Are you running the latest version of Realizzer? Is there any window in Realizzer which shows ArtNet input? Is there any way of mapping ArtNet universes to Realizzer universes? If you would like to try the version of Capture visualisation software we use for demonstrations and training, see below... http://support.zero88.com/1004254221 If you have any questions let me know. Edward

Hi Tim, With your current network setup, in Wireshark, you should see ArtPoll packets from FLX S every couple of seconds. I wouldn’t have thought so, I certainly haven’t come across this myself. Even the simplest switches can support “10BaseT”, which should be good up to 40 universes of ArtNet. Yes, to do this simply connect the PC and console with a single Ethernet cable. For this you obviously won’t be able to use DHCP. Give this a go and let me know how you get on. Edward

Hi Tim, This is correct. That means it is looking for any devices with an IP of 192.168.178.x. 255.255.255.255 is a limited broadcast address, which shouldn’t be used. Realizzer should reply with a directed broadcast (192.168.178.255). If you haven’t tried already, try setting static IPs and subnets for the PC and console, and see if you have any luck. If you have any questions let me know. Edward

Hi Tim, Welcome to the Zero 88 forum. I’m not at my laptop at the moment, so can’t look at the show file currently. From your description, it sounds like it is configured correctly on the FLX S24. From @bungeefield description, Realizzer names ArtNet universe 0 “Universe 1” (just to add to the confusion!). Therefore if you are using Universe 1 onwards in Realizzer, ensure on FLX S24 you tap SETUP -> Universes -> ArtNet -> Reset to Defaults -> Starting at 0. So I’m guessing your network is simply FLX S24 and PC plugged into a switch? And this switch also has a DHCP server built in? If you tap Z/Shift -> System Information -> Network overview, ensure ArtNet is transmitting on the intended IP. The best network test tool in this situation to use is Wireshark, available from the Wireshark website here... https://www.wireshark.org/ If you run this, you will be able to see if ArtNet is reaching the PC. In Wireshark, you will see ArtPoll packets as FLX S is “polling” the network to see what’s out there. You will not see ArtDMX, unless an ArtNet responder has asked for a universe to receive. Therefore if Realizzer is set to receive the universes correctly, you will then see ArtDMX routed to the PC. If you aren’t getting any data from any software package, have you checked Windows Firewall settings? Hope this helps, if you have any questions let me know. Edward

No problem, any questions let me know. Edward

Hello, When in global cue only mode, cues are still not stored as block cues. If they were, this would stop move on dark working. You therefore still have the option to store a Snapshot in global cue only mode, by holding SHIFT and tapping RECORD, to store a block cue. Hope this helps, Edward

Hello, If you can't see the SmartTag button within the Record or Update options, this means you are in global Cue Only mode, with tracking options disabled. In this mode, you won't be able to access the SmartTag option. To enable tracking options, tap SETUP -> Settings, and under Record & Update, enable tracking options. Tap SETUP to save and exit, and you will then be able to access the SmartTag option, when you press and hold either RECORD or UPDATE. Even though tracking options are now enabled, if you don't wish to program with tracking, ensure that in the Record or Update options, Cue Only is selected indicated with a red stripe, rather than Track Forwards. Apologies, forgot you were using FLX S, not FLX. EFFECT + HOME is only available on FLX consoles. To stop your effects from running on FLX S, you can simply tap effect palette 1, which is "No Effect". Hope this helps, if you have any questions let me know. Edward