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Jon Hole

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Posts posted by Jon Hole

  4. Forum (2017) - link to www.zero88.com

    in General Discussion

    Posted

    49 minutes ago, kgallen said:

    The Forum has lost the list of "Logged on users" and "Staff".

    How can I spy on you now, hey? Oh, that was the reason you removed them...😁

    I never really understood the point of those, but if you must continue your secretive detective habits, you can access them here and here!

     

    52 minutes ago, kgallen said:

    (ps Jon, your Genie graphic has disappeared. Has the cat eaten him?)

    It was a direct link... are you on a corporate network? It might be blocked. I've embedded the image for future perusers (is that a word?) to enjoy 🙂

  6. USB Show Save/Load Issue

    in Leap Frog 48 & 96

    Posted

    Hi sabah69,

    Strange. What make, model and size of USB stick are you using?

    Try doing a Factory Restore, save the empty showfile to the USB stick, unplug the USB stick, plug it back in, and then try loading that "empty" showfile back into the console.

    Now try loading something else. Does that work?

  9. Timecode with ARTNET?

    in FLX

    Posted

    Thanks for this request Erics,

    On 7/23/2018 at 10:56 AM, Erics said:

    I would like to see the FLX as Master with internal Timecode generator and send the Timecode as Output with Artnet. Also as Slave who receive Timecode with Artnet.

    I've added an extra comment to request ZOS-7391 which discusses adding an internal Timecode. 

    I've also added ZOS-8733 specifically for supporting ArtTimeCode (both receiving and generating)

     

  12. Clear stuck on and laggy

    in FLX S24 & FLX S48

    Posted

    Hi DramaKing,

    Have you contacted our support telephone number? Our forum isn't really the place for emergency out of hours support - especially if you have a show starting in 5 minutes!

    Can you describe what you mean by "hanging up" and "laggy"? Have you got "Programmer Time" enabled (press Z button, and one of the wheels will say "Programmer Time" - the middle button of the wheel will enable and disable it.

  13. Newer Firmware seem to be less and less compatible with Solution Hardware....

    in Solution & Solution XL

    Posted

    Hi ziglight,

    We're working hard to continuously improve ZerOS for all our customers. The vast majority of our Solution users are telling us they're really happy with the last few software updates. For those who aren't, they have access to the previous software. 

    Just last week we emailed you privately to ask if you'd be interested in testing new software which specifically resolves your main concerns. Therefor I'm surprised you've taken that opportunity to publicly reopen conversations on the forum. We've covered a lot of these issues before, but I'll reply to some of the new points below.

    On 7/16/2018 at 7:39 AM, ziglight said:

    latency-bug for the LCD-refreshing the Solution ran very fine ! (which get worse and worse with every new Firmware (but the Support-Team told me that there seems maybe à fix for that be possible in the future)

    A BETA will be released soon that resolves LCD latency. I don't believe this has got worse every release - the latency started during one very specific release, in some situations, for a very specific reason (which we've talked about before - prioritising DMX data and button presses higher than LCD redrawing). 

    On 7/16/2018 at 7:39 AM, ziglight said:

    even when the support team gives advertises (how to handle a given bug) I realized that the given hint might work on the FLX but does not work on Solution (so it seems that they even  don't use the console anymore themselves)

    We continuously use all our consoles, including Solution, for training, software testing, and personal shows & events. Please can you give examples of when the support team have "given hint might work on the FLX but does not work on Solution"? If that is the case, we'll happily go back and edit those responses as they're clearly incorrect.

    On 7/16/2018 at 7:39 AM, ziglight said:

    SETUP; be careful because now it it impossible to use 50% of the Setup menus without an external Monitor

    This was a deliberate decision based upon a lot of customer feedback - including (but not limited to) the following thread. The vast majority of our customers use Solution with an external monitor. We're able to create software that's much simpler, quicker, modern and more intuitive by depending on a monitor, rather than trying to force features onto a set of 5 x 4 buttons.

     

     

    On 7/16/2018 at 7:39 AM, ziglight said:

    what about the supression of choice to show up percent or DMX-Values; now its DMX-Values for certains attributes and no more choice !! the support-team argues that percent is not precise enought (not enough steps) this may be right; but the user had this choice before and there is no more choice now !!!! why ??? I mean we don't ask to add a new feature !! we just ask you to leave it as it was !!!

    To make software simpler, more intuitive, quicker and more accurate we have to make decisions like this. 

    On 7/16/2018 at 7:39 AM, ziglight said:

    what about that messy new bug for "monitor calibration" ????? nowadays we cannot calibrate normaly the monitor.... for some mystical reasons we now have to hit the update button and hope that it works (because it does not work every time either...).... what kind of a bad joke is this ????

    This is specific to Iiyama monitors - who don't provide unique identifies between their monitors which require different drivers. Therefor, we have to provide a way for you to switch driver. If it's not an Iiyama monitor, this isn't displayed. No "mystical reason" - a reason explained in detail since we launched that feature.

     

    I believe we've gone through all the other points you raise before. I'm more than happy to continue conversations on any new points that come out of this reply.

  17. LF48 No Worky

    in Leap Frog 48 & 96

    Posted

    Hi leejlight,

    Do you have anything else plugged into the USB ports of Leap Frog 48?

    For example, a keyboard, mouse, touchscreen, usb memory stick etc?

    Try unplugging all USB devices (in fact, maybe unplug everything apart from power and VGA!) and see if the message continues to display.

  18. Samsung Note 10.1

    in General Discussion

    Posted

    Hi Martin,

    ZerOS Monitor acts as a wireless monitor for any ZerOS console - therefor to add this feature, we would need to add it into ZerOS, not into the app.

    Out of interest, do you need to see the cue list just to see which cue you're currently in, or more than that? I'm just wondering if it would be better to add the cue list intoZerOS Remote, rather than controls to ZerOS Monitor?

    Jon

  19. Starting Cues with Crossfades / hopping between cues

    in FLX

    Posted

    1 hour ago, Dangi said:

    We would like to run cues with crossfade, not with the "Go" button. I suppose that "Manual Fader 2 way" mode is the way 

    1 hour ago, Dangi said:

    If I switch to this mode, I can't manually start cues with for example "Go + 5" anymore 

    Correct - if you choose to use the fader to manually crossfade, rather than the GO button and the programmed times, the GO button stops working. 

    1 hour ago, Dangi said:

    Is there a workaround or better way which I haven't found yet? 

    You can select the "Next" cue (Yellow line) using a mouse or touchscreen, and then the fader will fade to that cue

  22. Brand new FLX - questions

    in FLX

    Posted

    On 5/30/2018 at 4:18 PM, kgallen said:

    (Now you have FLX [excellent!], should we not move over to the FLX part of the Forum?]

     

    On 5/30/2018 at 4:22 PM, van den abbeele Eric said:

    OK no problem I will go on FLX forum...

    Done 🙂

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