Jon Hole
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Posts
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Days Won
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Posts posted by Jon Hole
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Thanks kgallen 👍
tbarden - which link were you using?
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Hi DramaKing,
Have you contacted our support telephone number? Our forum isn't really the place for emergency out of hours support - especially if you have a show starting in 5 minutes!
Can you describe what you mean by "hanging up" and "laggy"? Have you got "Programmer Time" enabled (press Z button, and one of the wheels will say "Programmer Time" - the middle button of the wheel will enable and disable it.
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Hi ziglight,
We're working hard to continuously improve ZerOS for all our customers. The vast majority of our Solution users are telling us they're really happy with the last few software updates. For those who aren't, they have access to the previous software.
Just last week we emailed you privately to ask if you'd be interested in testing new software which specifically resolves your main concerns. Therefor I'm surprised you've taken that opportunity to publicly reopen conversations on the forum. We've covered a lot of these issues before, but I'll reply to some of the new points below.
On 7/16/2018 at 7:39 AM, ziglight said:latency-bug for the LCD-refreshing the Solution ran very fine ! (which get worse and worse with every new Firmware (but the Support-Team told me that there seems maybe à fix for that be possible in the future)
A BETA will be released soon that resolves LCD latency. I don't believe this has got worse every release - the latency started during one very specific release, in some situations, for a very specific reason (which we've talked about before - prioritising DMX data and button presses higher than LCD redrawing).
On 7/16/2018 at 7:39 AM, ziglight said:even when the support team gives advertises (how to handle a given bug) I realized that the given hint might work on the FLX but does not work on Solution (so it seems that they even don't use the console anymore themselves)
We continuously use all our consoles, including Solution, for training, software testing, and personal shows & events. Please can you give examples of when the support team have "given hint might work on the FLX but does not work on Solution"? If that is the case, we'll happily go back and edit those responses as they're clearly incorrect.
On 7/16/2018 at 7:39 AM, ziglight said:SETUP; be careful because now it it impossible to use 50% of the Setup menus without an external Monitor
This was a deliberate decision based upon a lot of customer feedback - including (but not limited to) the following thread. The vast majority of our customers use Solution with an external monitor. We're able to create software that's much simpler, quicker, modern and more intuitive by depending on a monitor, rather than trying to force features onto a set of 5 x 4 buttons.
On 7/16/2018 at 7:39 AM, ziglight said:what about the supression of choice to show up percent or DMX-Values; now its DMX-Values for certains attributes and no more choice !! the support-team argues that percent is not precise enought (not enough steps) this may be right; but the user had this choice before and there is no more choice now !!!! why ??? I mean we don't ask to add a new feature !! we just ask you to leave it as it was !!!
To make software simpler, more intuitive, quicker and more accurate we have to make decisions like this.
On 7/16/2018 at 7:39 AM, ziglight said:what about that messy new bug for "monitor calibration" ????? nowadays we cannot calibrate normaly the monitor.... for some mystical reasons we now have to hit the update button and hope that it works (because it does not work every time either...).... what kind of a bad joke is this ????
This is specific to Iiyama monitors - who don't provide unique identifies between their monitors which require different drivers. Therefor, we have to provide a way for you to switch driver. If it's not an Iiyama monitor, this isn't displayed. No "mystical reason" - a reason explained in detail since we launched that feature.
I believe we've gone through all the other points you raise before. I'm more than happy to continue conversations on any new points that come out of this reply.
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Sorry... the website was updated with an SSL Security Certificate yesterday (designed to make our website more secure for our customers), and the forum wasn't very happy about it! It was stopping a lot of functionality - including new signups, logging in, editing/deleting posts etc. All fixed now.
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Hi yann,
when you see the blue square, so you see text in the middle of the screen that says “Calibration not working? Press ‘Update’ and try again.”
If so, have you tried doing that?
Jon
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Hi Steve,
On this thread, martin-144 had success with the new Beta app. If you read through the thread, we detail how to sign up for it.
Please give it a go, and let us know how you get on.
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Hi leejlight,
Do you have anything else plugged into the USB ports of Leap Frog 48?
For example, a keyboard, mouse, touchscreen, usb memory stick etc?
Try unplugging all USB devices (in fact, maybe unplug everything apart from power and VGA!) and see if the message continues to display.
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Hi Martin,
ZerOS Monitor acts as a wireless monitor for any ZerOS console - therefor to add this feature, we would need to add it into ZerOS, not into the app.
Out of interest, do you need to see the cue list just to see which cue you're currently in, or more than that? I'm just wondering if it would be better to add the cue list intoZerOS Remote, rather than controls to ZerOS Monitor?
Jon
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1 hour ago, Dangi said:
We would like to run cues with crossfade, not with the "Go" button. I suppose that "Manual Fader 2 way" mode is the way
1 hour ago, Dangi said:If I switch to this mode, I can't manually start cues with for example "Go + 5" anymore
Correct - if you choose to use the fader to manually crossfade, rather than the GO button and the programmed times, the GO button stops working.
1 hour ago, Dangi said:Is there a workaround or better way which I haven't found yet?
You can select the "Next" cue (Yellow line) using a mouse or touchscreen, and then the fader will fade to that cue
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Hi Daneil,
Probably best that you email these symtoms to Keith, our Service Manager, who can go through and diagnose where the problem is.
You can email him on KeithRogers@Eaton.com or call +44(0)1633 833101
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The continuation of this thread has been split into the FLX forum:
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On 5/30/2018 at 4:18 PM, kgallen said:
(Now you have FLX [excellent!], should we not move over to the FLX part of the Forum?]
On 5/30/2018 at 4:22 PM, van den abbeele Eric said:OK no problem I will go on FLX forum...
Done 🙂
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Hi Daneil,
Please can you give us some more information about what is wrong? What’s not working?
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Look under “Get beta versions of apps” of this page: https://support.google.com/googleplay/answer/7003180?hl=en-GB
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On Google Play there’s a Beta app available which is a complete rewrite of the backend - maybe worth giving it a try first before we investigate further?
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Hi Martin,
on Google Play you can sign up for a “beta” version of both apps - do they work?
Jon
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2 hours ago, van den abbeele Eric said:
(I think that I like your way of life... when we see you in the car for the launch "We feel a t-shirt 30km into space, launched by FLX S" it's really top!)
Thank you!
2 hours ago, van den abbeele Eric said:1 /
Question about the wings ... You talk about HUB powered ... A powered hub is needed from how many wings?
Because there if I find an interesting price I will order a FLX + 1 wings. Do I have to predict a HUB?FLX has 5 USB ports, and ZerOS Wings can be plugged directly into any of these. If you want to plug multiple ZerOS Wings into a single USB port (either to use 6 ZerOS Wings, or because you're using the USB ports for other things) these must go through a USB hub, which must be powered (ZerOS Wings are powered via USB, not via an external power supply).
2 hours ago, van den abbeele Eric said:2 /
Side keyboard computer we have in France not the "QWERTY" but "AZERTY" ... Compatible with the FLX? Should it feed the keyboard on the HUB powered?A USB keyboard can plug straight into the console, using the same rules as above. Currently FLX only supports QWERTY keyboards. We've had requests to add support for AZERTY, and I've added your request to our log (reference "ZOS-1955").
2 hours ago, van den abbeele Eric said:5 / VIDEO 1
I think that at the level of use you should consider a video installation. This is the first demarage of the FLX for someone who will discover this new universe.
So the alumer, connect the DMX and make the manipulations that go to the patch until the projector turns on ... Then go towards the direction of a first cue.
Because in general when we discover a product for the first time, it is always wanting to miss no step and always when we want to turn on the first projector, and although it does not work ... Return to the manual, realize that like any record, it still lacks information and that we find ourselves stuck ...
And a video is often more meaningful than a user guide ...
And some brands make a video start is what is missing ...
Then always think that you know your products and their logic. But a person who discovers the universe of a brand and an OS, it's always questions and the fear of making mistakes, or using videos on the basics ...There are FLX training videos available here: https://www.youtube.com/playlist?list=PLXZ_FRh4YdsV_xWV1WlKzgwcTt5h5KNsA
2 hours ago, van den abbeele Eric said:6 / VIDEO 2
Then if indeed I enter the world of the FLX and it meets all expectations, I could as I had said, in a previous discussion, make a tutorial in French ... (For the France, Belgium, Switzerland, Luxembourg, Quebec, and all countries that are French-speaking with English subtitles for other countries ...I have a YouTube channel on DIY that has already almost 2 million views ... And I just launched a new channel on the dance ... So I can diffuse in worries things ...
And so that your brand can come to support small theaters that can not afford to buy GrandMA 1, 2 or 3 ...Thanks - we could definitely look at supporting you in this. Once you've got your FLX and become familiar with it we can discuss further!
2 hours ago, van den abbeele Eric said:Thank you. Certainly, more questions will come.
No problem - keep them coming!
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Hi Lex,
On the Master Playback, record your base cues like normal. Then:
- On the cue you want the chase to start click "Settings" > "Macros" > "Trigger Cue Stacks" and select the Playback.
- On the cue you want the chase to finish click "Settings" > "Macros" > "Release Cue Stacks" and select the Playback
The chase will fade in with the UP time of the first cue, and the chase will fade out with the DOWN time of the second cue.
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Hi francocampo,
If this happens again, please save a copy of the showfile and email it to us (even if you've already got a copy of the showfile, please save a specific version AFTER you see the problem but BEFORE you restart the console).
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13 hours ago, van den abbeele Eric said:
1 /
Being in a theater scene configuration.
I will be with designers on the ground, 4 to 6 PAR LEDs on each side.Designers at the height of man (Lateraux) between 8 to 12 PAR LED on each side behind the scenes.
Then on the harrows:
24 to 36 PAR LED
Some automatics (5 to 10 lyres)The face with some PCs (Dimmers)
I'm going to do groups by families and places on stage ... But to be able to access several projectors, is there a quick way to get there? Example on 5 projector on the floor I want to select 1, 3 and 5 on one side and 2 and 4 on the other?
You can create groups that do this. You can also "Create Auto Groups" which will automatically create some groups. You'll get an "All", "Odds", "Evens", "First Half" and "Second Half" group for each type of fixture you have patched.
13 hours ago, van den abbeele Eric said:2 /
If I understand the side of the fader I can either have playback, or have control on some projectors ... So if I have 24 fader wings and more, I can on the FLX have for example the playbacks and on the wings outside access to the porjectors for their controls?Exactly, yes.
13 hours ago, van den abbeele Eric said:3 /
Can I on the 24 faders decide which fader controls which channel or fixture of a projector?When set to "Channels", each fader controls the intensity of the fixture assigned to the respective channel number. You can choose the Channel Number in the "Add Fixtures" screen, or change it in the "Fixture Schedule" screen - both of these are within SETUP. The Channel Number is also the number you use when controlling fixtures using syntax. So if a Moving Light is Channel 20, you could turn it on either by raising Fader 20 to the top, or by typing "20 @ 100 ENTER" (or the shortcut "20 @@")
13 hours ago, van den abbeele Eric said:4 /
If I am in Theater mode and playback with the double button, can I always have faders between playback and chanels / fixture?Each set of 24 faders can be set as "Channels" or "Playbacks" at any time - this doesn't affect the "Master Playback"
13 hours ago, van den abbeele Eric said:5 /
I can add 5 Wings Fader giving a total of 144 faders ...?Yes, you can add up to 6 ZerOS Wings (via a powered USB hub) giving you 168 faders.
13 hours ago, van den abbeele Eric said:6 /
Do you have FLX users in France ... Towards the Great East ... (Metz, Strasbourg, Thionville, Nancy?Yes - it's probably best to discuss with our French distributor who they've sold FLX to
13 hours ago, van den abbeele Eric said:7 /
to patch in DMX the FLX with projectors and dimmers, is there a particular order?No, whatever order you wish.
13 hours ago, van den abbeele Eric said:8 /
DMX patch in one of the places where I go they have about 350 dimmers. But all according to the shows are not used. Then I leave free DMX numbers (unused dimmer ...)That's absolutely fine.
13 hours ago, van den abbeele Eric said:9 /
On the side of connected projectors is there a maximum? (in the limit of 2 DMX universes and 2 Art Net universes)
Because as mentioned above I can have several tens of projectors on a scene ... And I must be able to find me easily ...FLX, as standard, has 4 Universes. That's 2048 DMX channels. There are no other limitations within that. You can also upgrade FLX up to 8 Universes (up to 4096 channels). ALL of these universes can be output on Art-Net or sACN. Two of those Universes can be output directly on DMX (that might be Universes 1 & 2, or it might be Universes 2 & 4, or it might be that you set them both to Universe 1).
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1 hour ago, francocampo said:
the playbacks when operated commanded only dimmer no pan or tilt and no beamshape and second cue not funcion completly
the led on the flash button when the playback is operated is not lit steady but flashes
This suggests the cue on the Playback was still fading - did you have a very long fade time which made it look like the Position and Beamshape were not working, but actually they were just fading very slowly?
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Hi Eric,
No, there are currently no plans to create a button wing for FLX S, and the Enttec shortcut wings aren't currently supported.
Remember you can use Palettes together with Programme Time for live control, which can reduce your dependency on Playbacks and UDKs.
Jon
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Hi Martin,
The way ZerOS displays Point Cues is relatively standard across the industry. Point Cues are primarily designed as a method of adding in “extra” cues, and so usually a single decimal place is ample.
Jon
Phantom ZerOS
in FLX S24 & FLX S48
Posted
Of course not, I'm just always torn between using forum names and real names whilst online!