Apps?

[Charlie Newman]

Have the remote and monitor apps just been removed from the Play Store @Jon Hole, everything redirects as an error and I need them on a new device.

[Jon Hole]

Hi @Charlie Newman - it's a frustrating situation. Long story short, Google closed our "Cooper Lighting Solutions" Google Play account (as we're no longer that legal entity), however our apps in their current form do not fulfil all of Google's latest requirements for new apps, so we can't transfer them / upload them to Signify's account without significant rework... which is scheduled to do.

[Charlie Newman]

6 hours ago, Jon Hole said:

Long story short, Google closed our "Cooper Lighting Solutions" Google Play account (as we're no longer that legal entity), however our apps in their current form do not fulfil all of Google's latest requirements for new apps, so we can't transfer them / upload them to Signify's account without significant rework... which is scheduled to do.

Ah man that's super annoying. Is there any ETA on having that done? I've currently just moved the files over to new devices. Is it possible to release an APK or similar in the meantime?

[martin-144]

Same problem showing up here...

[Charlie Newman]

8 hours ago, martin-144 said:

Same problem showing up here...

Did you want the APKs of them?

[martin-144]

I think I can find on my own, but if you could send me? Not sure if its legal to post links in here.

[Charlie Newman]

10 hours ago, martin-144 said:

I think I can find on my own, but if you could send me? Not sure if its legal to post links in here.

Sure! Hopefully it lets me send these. These are both apps for android.

ZerOS Monitor.apk ZerOS Remote.apk

[Philh]

I was using the iOS version of zeros remote but after a recent change of iPad I find it is

“ no longer available in your region”

I use it frequently is there a solution?

 

[Charlie Newman]

6 hours ago, Philh said:

I was using the iOS version of zeros remote but after a recent change of iPad I find it is

“ no longer available in your region”

I use it frequently is there a solution?

 

Hi Philh, having the same issue here. I've contacted Signify but I don't have the world of confidence in getting a reply unfortunately.

[Archie D]

Unfortunately, same issue here too. I cannot seem to find any trace of the ZerOS Monitor and Remote apps on the Apple App Store, even in the ‘My Purchases’ section which is meant to show every app on your device added via the App Store. 

Luckily I have them downloaded already on two iPhones and two iPads and they still work. Hopefully we shall see what happens with the email to Signify.

If I remember correctly, these apps were still under the Eaton Apple Developer App Store account. Not sure. 

[ATC Tech]

Following as i have the same problem for IOS here in Australia. I have downloaded before on other iPhones and iPad but can’t download now. Not available in my region error. I have emailed support, but no response yet. 

[Archie D]

Just to be sure, people in this thread who have already emailed support (@ATC Tech and @Charlie Newman) and haven't got a reply, have you used one of the old email routes, or the functional one? I've used this address, 'zero88support@signify.com' and have got replies before.

[scottydog75]

Jon's departure post says this is the official contact email address to use:

On 1/6/2025 at 6:26 PM, Jon Hole said:

1. Emailing entertainment.service@signify.com or calling +1 214 647 7880
   (While the legacy Zero 88 contact methods are still monitored by the UK-based support team, the above contact details are the “official” routes which are monitored by the global support team).

Conversely, the Vari-Lite website (https://www.vari-lite.com/global/support/technical-support) says to use support@zero88.com - I imagine this redirects somewhere new now...

[Charlie Newman]

I've had no progress on any, might try giving them a ring...

[Archie D]

Hi all, just an update regarding this. Things are looking hopeful! I got a reply from them two hours ago. I hope they won't mind me posting the email here for others to see:

Good Afternoon Archie

Thank you for your email.
We have an IT issue with the Apple Store at the moment and the IT team are working in getting this resolved asap.
We are hoping to get this back up and running by next week

Kind regards

[kgallen]

That suggests they are just working on App Store issues to get the existing iOS apps available. No commitment there on updating them or getting the Android versions updated to go in the Play Store. 

[Archie D]

Hi all. The iOS apps are now back on the App Store in their original capacity and under the same links they were before.

ZerOS Monitor -> https://apps.apple.com/gb/app/zeros-monitor/id1033159176
ZerOS Remote -> https://apps.apple.com/gb/app/zeros-remote/id367342433

(cc: @Charlie Newman @Philh @ATC Tech)

[Charlie Newman]

Hi all, from what I'm aware of (and the replies I've received), they don't seem to have any plans of getting the Android apps back on the appstore and for now are just sending the APKs out. I doubt we'll have any further updates to the apps at this rate.