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File does not contain an upgrade package


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I am currently running 7.9.4 on an Orb desk and wish to upgrade to 7.9.5. Previously I have used the USB tool to prepare an upgrade but this time I should be able to upgrade using the load file in setup. I have extracted the 7.9.5 exe to a USB stick and I can see the file and select it within the load file screen. Initially I get the 2 confirmation screens that I am about to upgrade the OS which will delete all settings, but when I click on OK to both screens I am presented with a screen with the message 'File does not contain an upgrade package'. I didn't see a separate download for an upgrade install - have I missed something or is something else wrong ?


Many thanks



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Hi Paul,

Just to double check, the software installation application to be loaded into the console is "ZerOS OS Creator USB - v7.9.5 17-5-2019 MD.exe". If you are running ZerOS 7.9.4 you will be able to tap SETUP -> Load File, and choose this file and load it in.

Also available with the ZerOS 7.9.5 download is Phantom ZerOS 7.9.5. This is not the console software - this is the offline editor. If you try loading this into the console you will receive the error you described.

Hope this helps and solves the issue.


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