Taske Posted November 11, 2021 Report Share Posted November 11, 2021 (edited) Hello Zero 88 Team & Members. I have a problem with a FLX S24. The desk is not booting (leds flashing from the left to the right) When I plug in a pendrive with software It boots. I also tried to update (from 7.9.9 to 7.10) which was successful, but it did not solve the problem. When the console is off for more then a few seconds it does not start again, until I put the pendrive and power off/on again. I made a backup of the show before. Even with no show loaded it doesn't boot. (Screen stays off, just leds from left to right) I used the ZerOS-7.10.exe to create the USB and copied the exe file on it as well. I followed the trouble shooting-guide. In case there is a difference, is it possible to make a fresh installation of the OS instead if just updating in? Thank you very much in advance - Philip Edited November 11, 2021 by Edward Z88 Serial number removed. Quote Link to comment Share on other sites More sharing options...
Edward Z88 Posted November 11, 2021 Report Share Posted November 11, 2021 Hi Philip, Welcome to the Zero 88 Forum. This is very odd behaviour. To confirm, you have found your console is not booting, unless it has a USB drive plugged in? Can you use any USB drive to allow the console to then boot? I would recommend performing a fresh install of your console's software, using the ZerOS Start-Up Tool. Please see the link below, for information and instructions... https://zero88.com/manuals/zeros/trouble-shooting/zeros-startup-tool The Start-Up Tool will allow you to load the ZerOS 7.10 application (.exe file) directly into the console. I hope this procedure helps, please let me know how you get on. (Thank you for attaching a picture of your console's details. I have now removed the image from your post). Edward Quote Edward Smith Product Specialist Link to comment Share on other sites More sharing options...
Taske Posted November 12, 2021 Author Report Share Posted November 12, 2021 Hi Edward, thanks for the fast answer. I used that tool already - sadly the desk have the same problem. Could it be a hardware problem? Like a corrupted ROM or flash is bad? If I plugin a empty USB pendrive the console won't boot. Kind regards Philip Quote Link to comment Share on other sites More sharing options...
Edward Z88 Posted November 12, 2021 Report Share Posted November 12, 2021 Hi Philip, Thank you for confirming. 2 hours ago, Taske said: If I plugin a empty USB pendrive the console won't boot. To confirm, does this USB drive simply have the ZerOS 7.10 application stored on it, in the .exe format, or has this USB drive been formatted using the ZerOS OS Creator software? (The ZerOS OS Creator is only required to update consoles running early software versions). If you have any questions, please let us know. Edward Quote Edward Smith Product Specialist Link to comment Share on other sites More sharing options...
martin BA Posted November 12, 2021 Report Share Posted November 12, 2021 hello, have experienced same issue with my FLX 24S, are there any updates in this topic? Quote Link to comment Share on other sites More sharing options...
Edward Z88 Posted November 17, 2021 Report Share Posted November 17, 2021 Hi @martin BA Welcome to the Zero 88 Forum. On 11/12/2021 at 8:44 PM, martin BA said: hello, have experienced same issue with my FLX 24S, are there any updates in this topic? Sorry to hear you have experienced the same issue. To confirm, are you finding that your console only boots with a USB drive connected? Have you also tried this... On 11/11/2021 at 1:02 PM, Edward Z88 said: I would recommend performing a fresh install of your console's software, using the ZerOS Start-Up Tool. Please see the link below, for information and instructions... https://zero88.com/manuals/zeros/trouble-shooting/zeros-startup-tool The Start-Up Tool will allow you to load the ZerOS 7.10 application (.exe file) directly into the console. If you have any questions, please let me know. Edward Quote Edward Smith Product Specialist Link to comment Share on other sites More sharing options...
Taske Posted November 22, 2021 Author Report Share Posted November 22, 2021 On 11/12/2021 at 6:28 PM, Edward Z88 said: To confirm, does this USB drive simply have the ZerOS 7.10 application stored on it, in the .exe format, or has this USB drive been formatted using the ZerOS OS Creator software? First of I'm sorry for the late reply, Couldn't move out of bed for the last week, I formatted it with the Software, & additional i copied the .exe on the usb drive. kind regards Philip Edit: The desk was without power for over 7 days. When Now it started without any issues. I will do a few more restarts and see if the problem is gone now. Edit2: Desk have shows same behaviour as before. Doesn't boot without the usb drive. Quote Link to comment Share on other sites More sharing options...
Edward Z88 Posted November 22, 2021 Report Share Posted November 22, 2021 Hi Philip, 2 hours ago, Taske said: First of I'm sorry for the late reply, Couldn't move out of bed for the last week, No problem at all. Sorry to hear that. 2 hours ago, Taske said: Edit: The desk was without power for over 7 days. When Now it started without any issues. I will do a few more restarts and see if the problem is gone now. Edit2: Desk have shows same behaviour as before. Doesn't boot without the usb drive. Sorry to hear you are still having difficulty booting your console. I would recommend trying the following process: Boot the console with the ZerOS-formatted USB drive - the console should boot up. Unplug USB drive. Plug USB drive into a Windows PC, and in File Explorer right click on the drive, choose Format... then click Start Copy the ZerOS 7.10.exe file onto the USB drive. Do not run the ZerOS OS Creator on PC. Plug the USB drive into the console, and tap SETUP -> Load, and choose ZerOS 7.10 to load in Perform the software update. Once complete, switch off the console, and unplug the USB drive Power the console - does it boot normally? It should take around 30 seconds to boot. If you are able to try this, please let me know how you get on. Edward Quote Edward Smith Product Specialist Link to comment Share on other sites More sharing options...
Taske Posted November 22, 2021 Author Report Share Posted November 22, 2021 Hi, I followed your instructions and the console booted successfully. After I loaded the show and restarted it loaded again without any issues. but then, I left the console off for around 3 minutes & It did NOT start. (again LEDs from the left to the right, Screen stays off.) When I restarted the desk again it started. After another immediate restart it didn't boot. Now I am thinking it might have been coincidence that it started with the USB drive plugged in. kind regards Philip Quote Link to comment Share on other sites More sharing options...
Edward Z88 Posted November 22, 2021 Report Share Posted November 22, 2021 Hi Philip, Thank you for following my instructions. 26 minutes ago, Taske said: but then, I left the console off for around 3 minutes & It did NOT start. (again LEDs from the left to the right, Screen stays off.) When you say it didn't start, how long did you leave the console with its LEDs chasing? Were any USB or network devices connected? If possible, please email us a picture of your console's System Information window to support@zero88.com, to allow us to investigate further. To access this window, please tap the Z/Shift key, and choose System Information from the touchscreen. Edward Quote Edward Smith Product Specialist Link to comment Share on other sites More sharing options...
Taske Posted November 22, 2021 Author Report Share Posted November 22, 2021 I removed all connections (except supply of course) after roughly 10 minutes (+-2) I switched it off again. (only chasing LED, not even backlight of screen turns on) When I switch it on with a shorter interval it boots more often but not always. Sometimes it boots, sometimes it doesn't. If you agree I would test it with a stabilized 12V PSU to see if this might fix the problem. I sent en eMail to support@zero88.com with a picture of the system information. I also referred the link to the forum kind regards Philip Quote Link to comment Share on other sites More sharing options...
Edward Z88 Posted November 22, 2021 Report Share Posted November 22, 2021 Hi Philip, 23 minutes ago, Taske said: I sent en eMail to support@zero88.com with a picture of the system information. I also referred the link to the forum Thank you, we will reply to your email shortly. Edward Quote Edward Smith Product Specialist Link to comment Share on other sites More sharing options...
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