Apps?

[Charlie Newman]

Have the remote and monitor apps just been removed from the Play Store @Jon Hole, everything redirects as an error and I need them on a new device.

[Jon Hole]

Hi @Charlie Newman - it's a frustrating situation. Long story short, Google closed our "Cooper Lighting Solutions" Google Play account (as we're no longer that legal entity), however our apps in their current form do not fulfil all of Google's latest requirements for new apps, so we can't transfer them / upload them to Signify's account without significant rework... which is scheduled to do.

[Charlie Newman]

6 hours ago, Jon Hole said:

Long story short, Google closed our "Cooper Lighting Solutions" Google Play account (as we're no longer that legal entity), however our apps in their current form do not fulfil all of Google's latest requirements for new apps, so we can't transfer them / upload them to Signify's account without significant rework... which is scheduled to do.

Ah man that's super annoying. Is there any ETA on having that done? I've currently just moved the files over to new devices. Is it possible to release an APK or similar in the meantime?

[martin-144]

Same problem showing up here...

[Charlie Newman]

8 hours ago, martin-144 said:

Same problem showing up here...

Did you want the APKs of them?

[martin-144]

I think I can find on my own, but if you could send me? Not sure if its legal to post links in here.

[Charlie Newman]

10 hours ago, martin-144 said:

I think I can find on my own, but if you could send me? Not sure if its legal to post links in here.

Sure! Hopefully it lets me send these. These are both apps for android.

ZerOS Monitor.apk ZerOS Remote.apk

[Philh]

I was using the iOS version of zeros remote but after a recent change of iPad I find it is

“ no longer available in your region”

I use it frequently is there a solution?

 

[Charlie Newman]

6 hours ago, Philh said:

I was using the iOS version of zeros remote but after a recent change of iPad I find it is

“ no longer available in your region”

I use it frequently is there a solution?

 

Hi Philh, having the same issue here. I've contacted Signify but I don't have the world of confidence in getting a reply unfortunately.

[Archie D]

Unfortunately, same issue here too. I cannot seem to find any trace of the ZerOS Monitor and Remote apps on the Apple App Store, even in the ‘My Purchases’ section which is meant to show every app on your device added via the App Store. 

Luckily I have them downloaded already on two iPhones and two iPads and they still work. Hopefully we shall see what happens with the email to Signify.

If I remember correctly, these apps were still under the Eaton Apple Developer App Store account. Not sure. 

[ATC Tech]

Following as i have the same problem for IOS here in Australia. I have downloaded before on other iPhones and iPad but can’t download now. Not available in my region error. I have emailed support, but no response yet. 

[Archie D]

Just to be sure, people in this thread who have already emailed support (@ATC Tech and @Charlie Newman) and haven't got a reply, have you used one of the old email routes, or the functional one? I've used this address, 'zero88support@signify.com' and have got replies before.