Charlie Newman Posted December 7, 2024 Report Posted December 7, 2024 Have the remote and monitor apps just been removed from the Play Store @Jon Hole, everything redirects as an error and I need them on a new device.
Jon Hole Posted December 9, 2024 Report Posted December 9, 2024 Hi @Charlie Newman - it's a frustrating situation. Long story short, Google closed our "Cooper Lighting Solutions" Google Play account (as we're no longer that legal entity), however our apps in their current form do not fulfil all of Google's latest requirements for new apps, so we can't transfer them / upload them to Signify's account without significant rework... which is scheduled to do. Jon Hole linkedin.com/in/jonhole
Charlie Newman Posted December 9, 2024 Author Report Posted December 9, 2024 6 hours ago, Jon Hole said: Long story short, Google closed our "Cooper Lighting Solutions" Google Play account (as we're no longer that legal entity), however our apps in their current form do not fulfil all of Google's latest requirements for new apps, so we can't transfer them / upload them to Signify's account without significant rework... which is scheduled to do. Ah man that's super annoying. Is there any ETA on having that done? I've currently just moved the files over to new devices. Is it possible to release an APK or similar in the meantime?
Charlie Newman Posted January 3 Author Report Posted January 3 8 hours ago, martin-144 said: Same problem showing up here... Did you want the APKs of them?
martin-144 Posted January 6 Report Posted January 6 I think I can find on my own, but if you could send me? Not sure if its legal to post links in here.
Charlie Newman Posted January 6 Author Report Posted January 6 10 hours ago, martin-144 said: I think I can find on my own, but if you could send me? Not sure if its legal to post links in here. Sure! Hopefully it lets me send these. These are both apps for android. ZerOS Monitor.apk ZerOS Remote.apk
Philh Posted July 10 Report Posted July 10 I was using the iOS version of zeros remote but after a recent change of iPad I find it is “ no longer available in your region” I use it frequently is there a solution?
Charlie Newman Posted July 10 Author Report Posted July 10 6 hours ago, Philh said: I was using the iOS version of zeros remote but after a recent change of iPad I find it is “ no longer available in your region” I use it frequently is there a solution? Hi Philh, having the same issue here. I've contacted Signify but I don't have the world of confidence in getting a reply unfortunately.
Archie D Posted Friday at 10:37 PM Report Posted Friday at 10:37 PM Unfortunately, same issue here too. I cannot seem to find any trace of the ZerOS Monitor and Remote apps on the Apple App Store, even in the ‘My Purchases’ section which is meant to show every app on your device added via the App Store. Luckily I have them downloaded already on two iPhones and two iPads and they still work. Hopefully we shall see what happens with the email to Signify. If I remember correctly, these apps were still under the Eaton Apple Developer App Store account. Not sure. Archie - Student Learning: - Zero 88 > Physical Solution (ZerOS v7.14.4) - Zero 88 > Physical Jester ML (JesterOS v4.1) - Zero 88 > Physical Juggler - Zero 88 > Physical Jester 24/48 (JesterOS v4.1) Using a Phantom ZerOS Unlock Dongle - learning and using emulated ZerOS consoles.
ATC Tech Posted Saturday at 11:00 AM Report Posted Saturday at 11:00 AM Following as i have the same problem for IOS here in Australia. I have downloaded before on other iPhones and iPad but can’t download now. Not available in my region error. I have emailed support, but no response yet.
Archie D Posted Saturday at 07:35 PM Report Posted Saturday at 07:35 PM Just to be sure, people in this thread who have already emailed support (@ATC Tech and @Charlie Newman) and haven't got a reply, have you used one of the old email routes, or the functional one? I've used this address, 'zero88support@signify.com' and have got replies before. Archie - Student Learning: - Zero 88 > Physical Solution (ZerOS v7.14.4) - Zero 88 > Physical Jester ML (JesterOS v4.1) - Zero 88 > Physical Juggler - Zero 88 > Physical Jester 24/48 (JesterOS v4.1) Using a Phantom ZerOS Unlock Dongle - learning and using emulated ZerOS consoles.
scottydog75 Posted Sunday at 08:28 PM Report Posted Sunday at 08:28 PM Jon's departure post says this is the official contact email address to use: On 1/6/2025 at 6:26 PM, Jon Hole said: Emailing entertainment.service@signify.com or calling +1 214 647 7880 (While the legacy Zero 88 contact methods are still monitored by the UK-based support team, the above contact details are the “official” routes which are monitored by the global support team). Conversely, the Vari-Lite website (https://www.vari-lite.com/global/support/technical-support) says to use support@zero88.com - I imagine this redirects somewhere new now...
Charlie Newman Posted yesterday at 05:52 PM Author Report Posted yesterday at 05:52 PM I've had no progress on any, might try giving them a ring...
Archie D Posted 3 hours ago Report Posted 3 hours ago Hi all, just an update regarding this. Things are looking hopeful! I got a reply from them two hours ago. I hope they won't mind me posting the email here for others to see: Good Afternoon Archie Thank you for your email. We have an IT issue with the Apple Store at the moment and the IT team are working in getting this resolved asap. We are hoping to get this back up and running by next week Kind regards Archie - Student Learning: - Zero 88 > Physical Solution (ZerOS v7.14.4) - Zero 88 > Physical Jester ML (JesterOS v4.1) - Zero 88 > Physical Juggler - Zero 88 > Physical Jester 24/48 (JesterOS v4.1) Using a Phantom ZerOS Unlock Dongle - learning and using emulated ZerOS consoles.
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