Edward Z88

No worries! Just let us know if you need anything else. Edward

Hi Martin, No problem, let me know if you have any queries. Edward

Hello, If you would like the steps of your chase to fade, you will need to adjust the cross fade intensity percentage for the chase, not the cue fade times. They are purely there for if you revert the chase back to a normal cue stack. The Chase Settings can be accessed by holding SETUP, and tap your chase’s button. Also in the chase settings you can define a BPM of 0-600. If you don’t want your defined BPM to change, I’d recommend changing the playback button function. You can do that in the General playback settings, where you can tap “Tap Tempo” to disable the button overriding your defined BPM speed. Hope this helps, Edward

Hi Martin, If you tap this part of the screen, it will toggle between the different console times, including MIDI Timecode and Real time. Therefore tap/click there to get back to the real time clock. Hope this helps, Edward

Hello, No problem, glad you solved the issue. Edward

Hi Martin, As soon as you go into a cue with a Playback Trigger/Release, the command is sent and triggers will use the cue fade up time, and releases will use cue fade down time. Therefore in your scenario, the chase will fade out using the cue down time and release, and the next chase will fade up over the up time. Hope this helps, Edward

Hi James, Ah great, glad to hear you solved the issue. No problem at all, if you have any queries just let us know. All the best, Edward

Hi James, Are you seeing these values displayed as blue in the output window when you power the desk on? If this is still causing problems, please send us a copy of your show file to support@zero88.com, and we'll be able to take a look. Edward

Hi Eric, Sorry to hear your frustrations. I can't remember whether you are part of our beta test group? If not, you are more than welcome to drop us an email to support@zero88.com requesting to be added to the beta test group, if this is something that may be of interest. This will give you access to the latest beta software. Internally at the time of writing we are currently testing ZerOS 7.9.4.31. We are hoping to release another beta soon for beta testers to get the latest preview of ZerOS 7.9.5. The current beta software available for our beta testers is ZerOS 7.9.4.25. This already includes the ability to change fixture defaults, home values, and max levels on FLX S consoles. Support for what we call composite fixtures is being worked on, but there is no preview of this as yet, and no release date. If you have any further queries do feel free to post, or email me directly. All the best, Edward

Hello, When the console powers up and this playback is output, what does the Output Window display for this fixture? If the fixture is displaying 100%, and when selected colour is reporting 5600K, then it sounds like the console is outputting the correct information to the fixture. If you pull the playback down, and push it back up, does the fixture then come on? If you push the playback up, select the fixture, turn it on to 100% (2 @@ is a shortcut for this), is it on in the correct colour temperature? If so tap UPDATE, and tap your playback button to add the fixture into the playback. If it helps, feel free to send a copy of your show file to support@zero88.com with a description of the problem, and one of the team will be able to take a look and get back to you. Hope this helps, Edward

Hello, To reset the console, these are the keys you'll need to press: Enter Setup, by holding SHIFT and holding MODE, then Arrow down 10 times, and press ENTER. Then Arrow right, and press Enter, which will reset the console. Then hold MODE to leave Setup. To change the Main LCD contrast, again enter Setup, then arrow up 5 times, and press ENTER. Then press ENTER, and hold the up arrow to raise the Back light, and press ENTER. Then arrow down, and press ENTER, and then hold the up arrow to raise the contrast. You should then be able to see your way out of the menus. You may find that using Phantom Jester on PC helps you find your way around the menu structure. Phantom Jester allows you to emulate Jester ML24 on your PC. You can download Phantom Jester for PC here... http://support.zero88.com/975199911 Hope this helps, if you have any queries let me know. Edward

Hi Martin, I’ve had a quick look at your show file, and there’s definitely something strange going on. There’s nothing in your programming that is causing the issue. I will have to do more investigating. Edward

No problem, let me know how you get on. Edward

Hi Martin, If you are viewing the cues recorded as a chase in the cue list window, the fade times you see are not used for chases. These times are purely there for if you were to revert the playback from a chase to a cue stack. Therefore adjusting these won’t effect your chase. Instead go into the settings of your chase, ensure Cross Fade is selected, and then enter an intensity fade percentage. If you enter a colour percentage, do you find this solves the issue? If you are seeing a white intensity value in the output window, it means that channel has been blocked. Basically in this scenario it sounds like in cue 1 of the chase fixture 2 has been given hard values of white, which means that as you fade down from cue 2 to cue 1 you see the colour change. If you’d like one of the team to take a look at your show file, please send us an email to support@zero88.com with it attached, and we’ll be able to take a look and give you an explanation of what’s causing the isssue. Hope this helps, let me know if you have any queries. Edward

Hi Martin, OK, let us know how you get on. All the best, Edward

Hi Martin, Yes that's correct. For the Pi to receive Art-Net from FLX, it must be in the same range. Therefore choose either the 2.x.x.x or 10.x.x.x address on FLX, and assign the Pi an address in the same range. An example if FLX is on the 10.x.x.x range, could be an IP on the Pi of 10.1.1.1 with a subnet of 255.0.0.0. The Pi will have two NICs (Network Interface Cards), one for the RJ45 port and the other for WiFi. Therefore the RJ45 port can be configured on the 10.x.x.x range and the wireless can be set to DHCP. You should find that if your access point has an Ethernet switch built in to allow the FLX and Pi to be connected, that the Art-Net information will be routed correctly. Hope this helps, let me know if you have any queries. Edward

Hi Eric, By default when you enable Art-Net on FLX, this will output your 4 (or 8,) DMX universes on Art-Net universes 0 through to 3. This will be output on a 2.x.x.x IP address however can be changed to a 10.x.x.x IP address. Therefore the device you are wishing to control also has to have either a 2.x.x.x or 10.x.x.x IP address, and a subnet of 255.0.0.0. Art-Net gateways vary from different manufacturers. To change their IP address, you can either do it on the unit itself through a user interface, or remotely over the network, by logging in to the device with a browser. There are various Ethernet gateways available, that allow you to convert multiple universes of Art-Net into DMX lines. For example, we have our EtherN.8 8 universe gateway, and EtherN.2 2 universe gateway. Gateways can usually be remotely configured. For example on FLX, if you have an EtherN.8 connected, it will appear in the Network Devices tab of Setup, and allow you to remotely configure which universe is output from each port. In terms of topology, if you just have a single gateway on the network, you can connect with a single Ethernet cable (CAT5e or CAT6 are most common), directly from the FLX to the gateway. If you have other devices on the network, you will need an Ethernet switch that you can plug all your devices into, and it will then do the job of routing information to and from the right ports. The networking guide attached to the article below may help you out... https://zero88.com/products/control/ethern8/index.shtml If you have any more questions, just let me know. Edward

Hi Nigel, Currently Phantom ZerOS is only Windows compatible. We do however hear of users running Windows on Macs in order to use Phantom ZerOS. Edward

Hello, No problem, let us know how you get on. Edward

Hello, This would be something the fixture would have to manage. Some fixtures have the ability to be told to be dark whilst moving. I believe most Robin fixtures have this functionality, you would have to check in their Function/Control parameter. If they don't, then you will have to insert a cue between 1 and 2 with the fixture off, that allows for Move On Dark to prep them for you. You can then automate cue 2 if you wish, so that it automatically follows on once they are in position. Hope this helps, if you have any queries let me know. Edward

Hi Martin, Great, no problem. Let me know if you have any questions. Edward

Hi Martin, Yep that's correct. If you update the speed of a playback, each time the playback is triggered it will use this speed. If you choose to define a custom BPM speed for a chase, rather than use tap tempo, then I would recommend disabling tap tempo for that chase. To do this hold SETUP + tap the chase's button, then tap General, and under Button function tap Tap Tempo, so that it has a blue stripe meaning its disabled. This means that the chase will run using the defined BPM under the chase Tab of the settings window, and tapping the chase's button will not effect this. That's correct. A useful shortcut that may help you; if you go into the cue which contains the chase trigger, and then wish to update the base lighting state in the master playback, you will probably want to stop the chase before performing the update. An easy way of doing this is pressing and holding CLEAR, and tapping FADER FUNCT, as this will release all playbacks (and UDKs) except the master playback. You'll then be able to update your base lighting state, and the next time you go into it, the chase will run as normal over the top of your updated lighting state. No problem at all, thanks very much for the feedback! Hope this helps, if you have any queries let me know. Edward

Hello, No problem. We’ve had to prioritise other features, but it’s something we’re working on and keen to implement. If you have any queries let me know. All the best, Edward

Hi Sven, Currently there isn’t a way to change fixture defaults on the console. You can however doing this using the Fixture Editor software for PC if you wish. The ability to change fixture Defaults and a new Home button will be coming in ZerOS 7.9.5. One solution would be to set the fixtures in the zoom you’re happy with and record it to a playback. Trigger this playback and don’t release it, and then the Zoom will stay at this value unless you manually change it, or a different playback overwrites it. To record just Zoom to a playback, you will need to press and hold RECORD, and ensure SmartTag is disabled in the Record Options window. ZerOS 7.9.5 won’t support multi cell fixtures. Hope this helps, if you have any queries let me know. Edward

No problem, let me know if there’s anything else I can do. Edward