Jon Hole

Hi Katie, Is the file saved on the USB when you open it? If so, that might be the problem? Make sure the file is saved on your computer, rather than on the USB stick, and then try opening it. Which version of Windows are you running?

Ahh I see the problem here... you've got the old Leapfrog console, not the replacement Leap Frog 48 console. Which version of software are you running?

Hi, I assume you are talking about SETUP > Clear Options > Clear DMX Patch ? It's the 'DMX' part that's important here. This option is NOT for deleting the fixtures, it's deleting the DMX Patch associated to those fixtures. To delete the fixtures, go into SETUP > Patch > Edit Fixtures, select the fixtures on the MFKs (you can hold the first one and tap the last one to select all the ones in between) and then use the 'Delete' button on the monitor. Hope this helps,

Hi, You can change this setting by pressing 'Special' and then choosing 'Flash Mode' on the Multi-Functional Keys (MFKs). It should be on the top row, third button along. You now get the choice between Flash, Solo, Latch and Off / Select. This shouldn't have changed with the latest software, and we default on 'Flash', so it suggests someone has changed this setting. When you say on/off - do you mean the light itself, or just the LED on the flash button? If the latter, that means that channel has been selected. This happens when the flash mode is set to 'Off / Select' or you press the flash button whilst holding SHIFT, which could suggest your SHIFT button is stuck down (or being pressed down on an external keyboard maybe?). Best regards Jon

Hi, Please find the fixture attached in both modes. Cyberlight CX.ift Please check it, and confirm we have got channels 10 and 11 correct as it's not very clear which is which. Best regards Jon

No problems on asking lots of questions! You can set the 'start address' which will renumber everything sequentially, starting at whatever number you enter, or you can go into the patch and number each channel individually.

Hi, Sorry for the delay in our "official reply" to this one. Yes, if Smart Tag is enabled, there is a bug where all tagged parameters will be recorded into palettes, not just the parameters in the attribute you are recording. There will be a fix in the next software update which we are currently testing.

Hi Simon, If multiple channels are responding to a single fader, even after a software update, it sounds like the DMX address has been reset on one of your dimmers. Check the addresses on the LCDs of your Chilli Dimmers. If the first one is address to '1', and is a 24 channels dimmer, it will require use of 24 addresses, starting from 1 upwards. This means the next dimmer should be addressed to '25' to ensure there's no overlap. Hope that makes sense?

We're on 7.8 now, so as Ian says, Version 6 is quite old now and there have definitely been several developments made in this area which improves speed, functionality and overall performance.

Ian's correct - it's the same code, so it's very rare that something user-interface related, such as this, will operate differently on a console compared to Phantom ZerOS. This seems to work fine for me in Zero 7.8.

When you move the wheels, you will see the background of the LCD turns from Blue (with white text) to White (with Blue Text). The White background tells you that that parameter is 'tagged'. Ensure that only 'Red' is tagged when recording the first submaster, only 'Green' is tagged when recording the second submaster and only 'Blue' is tagged when recording the third submaster. If more than one colour is tagged, hold down CLEAR and move the wheel to untag that parameter so it will no longer get recorded into the submaster. BTW - ensure you are in 'tracking mode' to be able to do this.

Hi JudgeAmyHost, What version of software are you running on the console? Best regards Jon

Hi mstone90, Probably best to ask them directly on their forum: http://forums.highend.com/ Best regards Jon

Can you tell me exactly what the message says, and exactly where you are reading it please? Thank you

Hi Specialworld, Version 4 has now been released, which can be downloaded from here: http://zero88.com/software/ Best regards Jon

Hi Goofy! Yes, this sounds like a battery problem. More information can be found here: http://www.zero88.com/support/index.php?/Knowledgebase/Article/View/546/0/replacement-battery-information Regards Jon

Hi sopsjoer, the error message would have been caused by the showfile already on your console. Because of the showfile compatibility issues we had, Version 4 will give you an error, but when you press <OK> it will then fix the showfile to make it compatible. Best regards Jon

Hi, Please find attached the Eurolite fixture you requested. eurolite.ift For the Showtec fixture, there are RGB and RGB+D fixtures available in 'Standard Fixtures'. I'd probably patch this fixture using these. This way, it's much easier to control each cell individually, and you can run effects and offset them along the cells etc. Hope that makes sense, Jon

Hi David, I've attached the fixture for the 1 Channel and 2 Channel mode. If you want to use it in 18 Channel mode, I suggest you patch it as 16 dimmers and then the 2 Channel mode I've attached, as this gives you better control. Please let me know if this is suitable, and if you would like more information on how to do that Best regards Jon FREQ 16 Strobe.ift

When you say 'stuck' - what did it say? Did the logo still move around the LCDs on the front panel?

Hi kewl, How big is the USB stick you are using? We've heard people with similar issues try a smaller USB stick (1GB) which then works.

Hi, Those LCD displays are made to our specification, so you won't find an off-the-shelf part. The other problem is that every so often they change, so require different drivers, so we only do replacements of the whole PCBA rather than just that component. You should be able to purchase that through any of our distributors. http://www.zero88.com/distributors/index.shtml Best regards Jon

Hi Vincent, We are currently planning ZOS-2342 will be included in the next major release of ZerOS, but I don't have a time scale for this at the moment. There is no schedule for ZOS-5717 at the moment. Of course - I totally agree, and we will implement it. However, this is a new 'feature', not a bug. Thanks for the explanation - I understand. I've added this to ZOS-5370 (which is linked to ZOS-2342 above) I still can't recreate this - maybe you could take a video and send it to us / upload it to YouTube? (Please set the privacy to 'Unlisted'). Many Thanks, Jon

Hi Mazyk, Here's the profile for you. Vary Color P6.ift Best regards Jon

Hi Lufferov, Personally, I'd probably patch this as 4x RGB no Dim fixtures (available in 'Standard Fixtures') and then put the Intensity channel on a normal channel fader if I had one spare. This way, it's much easier to control each cell individually, and you can run effects and offset them along the cells etc. Regards Jon