Edward Z88

Hi Paul, Firstly, why can’t you use the FLX S48’s DMX XLR ports to connect to the theatre’s lighting equipment? The subnet mask of the SmartShowNetDMX looks to be the issue. The FLX S48 will generate an IP address starting with either 2. or 10. . You can find out what this IP address is on the console by tapping Z/Shift -> System Information -> Network Overview. If this is something other than 10.168.1.x you’ll need to change the subnet mask on the SmartShowNetDMX to 255.0.0.0. I would also recommend configuring FLX S48 to transmit Art-Net unicast. Regarding the Port section of FLX S48 Art-Net settings, each Art-Net sub net can have 16 Ports. You then assign which console universe you wish to be Output on each Art-Net port. On FLX S48 each block of 4 ports is called a Device and will have its own IP address. Hope this helps, if you have any queries let me know. Edward

Hi Kevin, No problem thank you for the request. Will post back here when it's online. Edward

Hi Mac, OK thanks for letting me know. Edward

Hello, Thank you for your comments. We really value user feedback and always ensure comments and requests are noted so that we can look to implement features and improve the software. See my comments below... 1- For this I would recommend disabling the External Monitor. If you tap SETUP -> System Settings -> External Monitor -> Disable, this will mean your VIEW key will now control the internal touchscreen. You will however still be able to switch the external monitor between Programming/Palettes using the on-screen button. If you wish to have your cue list internally, I would recommend switching the external monitor to faders, and then disable the monitor. The next software update will bring some changes to the external views, including bringing the Groups window externally. 2- If your selected cue list cell is hovered over a cue number (blue cell), press ENTER, type a cue number, and tap ENTER, and this will jump you to the cue. This will not renumber the cue. To go to a cue, hold GO and type the cue you wish to go to, and then release. Similarly to snap to a cue hold SHIFT, then hold Go, release shift and then type the cue number and release GO. 3- Playbacks can be page locked. To do this hold SETUP and tap the playback button to open its settings, then tap Advanced -> Page Locked. Click OK and this playback will always be on this fader irrespective of which playback page you are on. Hope this helps, if you have any queries do let me know. Edward

Hi Mac, Does this seem to have randomly stopped working or has something changed in your setup that may have caused this issue? When you tap Calibrate Touchscreen, try pressing the first touch point firmly a few times, and if it still doesn’t respond press the UPDATE button on the console and try again. If you tap Z -> System Information -> System Info, along the bottom lists the USB devices. Does this change when you plug/ unplug the touchscreen USB connection? Edward

Hello, If there was an option to reset a Fixture’s Lamp Hours, this would usually be found under macros. Therefore with your fixtures patched, tap MACROS, and then choose Automatically Create Macros. ZerOS will look at your patched fixtures, and add any macros that have been assigned in the fixture personality. Hope this helps, Edward

Hello, I believe we’ve been chatting on Facebook. Please send us an email to support@zero88.com and one of the team will be able to help you out. All the best, Edward

Hi Paul, No problem glad to hear it. Edward

Hello, Currently, Home, Default and Max Level values cannot be changed on FLX S. This functionality will however be introduced to FLX S in the next software update. Any queries let me know. Edward

Hi Paul, Your easiest option to customise the order the parameters are displayed on the encoders, is to list the parameters in order in the Fixture Editor “Parameters” tab. Therefore delete the fixture groups, and reorder the parameters. To move a parameter to the end of the attribute, change the parameter to a different attribute and then back again. Hope this helps, Edward

Hello, On FLX, Home, Default and Max Level values are now customised outside of Setup. Information on how to do this can be found here... http://support.zero88.com/1011707631 Any queries let me know. Edward

Hello, No problem. It is actually a feature originally from FROG2. Edward

No problem. Edward

Hello, Encoder wheels can only display raw DMX values, not percentages, in order to show you full control. You can however define a percentage for a parameter using syntax. To do this hold Z/SHIFT and tap a parameter name on the touchscreen above the encoder wheel, then tap Z/SHIFT, and use the syntax to type @, define your percentage, and then press ENTER. (If you are using an external USB keyboard you don't need to tap Z/SHIFT to show the syntax pad, you can simply type your percentage using the keyboard). Hope this helps, Edward

Hello, To configure a playback button's function, hold SETUP and tap a playback's button to enter its settings. When in the playback settings there is a line of options to customise the button function. By default, a cue stack will have a normal button function of Go, however if you hold SHIFT and tap the button it will Go but ignore fade times, referred to as "Go (Snap)". You can therefore change the shifted button function to "Pause" if you wish. To do this hold Z/SHIFT, and choose "Pause" from the button options, and then release Z/SHIFT. Click OK on the settings window, and now when you hold SHIFT and tap the playback's button it will act as a pause. Hope this helps, any queries let me know. Edward

Hello, Having had a look at this fixture profile, as the parameter types are grouped together rather than parameters per head, it will be very hard to gain full control of each head. What do you mean by "Tilt Reverse Function"? To control Tilt using playback faders, dial your tilt parameter to 255, tap RECORD, and then tap an empty playback fader. Then hold SETUP + tap your tilt playback's button, and choose "fader controls Position" and click OK. This playback will then scale Tilt from its current fixture parameter value to full using LTP mixing. If you wish to have full tilt range control, you will have to therefore manually set tilt to 0, record this as a separate playback or palette, and then you will be able to use your tilt playback to scale the tilt from 0-255. This is due to Tilt defaulting to 127 as standard. Hope that helps and makes sense. If you have any queries do let me know. Edward

Hi Neil, If the MAC 250s were working fine with your Leapfrog until you changed the lamps, I would be inclined to think that may be a fixture issue. We haven't had reports of these fixtures being effected by RDM information. To confirm RigSync is disabled if you don't wish to use it, tap SETUP -> Inputs & Outputs -> RigSync -> Disabled. It should be by default. Any queries let me know. Edward

Hello, Fantastic glad to hear it. If you have any further questions just let me know. Edward

Hello, DO NOT load "PhantomZerOS 7.9.4.23 MD Beta.exe" into FLX S. This is to be ran on PC NOT consoles. Contained in the same link should be a file named "ZerOS OS Creator USB - v7.9.4.23 7-12-2018 MD Beta.exe". This is the console operating system for you to load in. (ZerOS 7.9.4.23 is beta software) Any queries just let us know. Edward

Hi Franz, What software version are you running on your console? You can find out by tapping Other Windows top left of the Output Window, and from the drop down choose System Information. In here is a line of text displaying Software Version. The current latest release software is ZerOS 7.9.4, which is available to download here... https://zero88.com/forum/files/file/17-zeros-794/ With Programmer Time enabled, you should find that from the moment you make programmer changes they fade over the defined programmer time. If you do have an external keyboard connected you can type COLOUR 1 COPY 5 ENTER (the Copy and the Colour keys are found on the console not the keyboard) which will copy colour palette 1 to palette number 5. If you don't have a USB keyboard you can still do this command, however you will have to type COLOUR SPECIAL [use the MFK up/down arrows to choose page 2] 1 COPY 5 ENTER. Hope this helps, Edward

Hi Phil, No problem. If you have any further queries do just let me know. Edward

Hi Tom, To program a colour chase on the Jester ML24, first make sure you're in Program mode, select your fixtures, and create the colour you wish them to be in in the first step of your chase. You can do this by using any colour palettes you may have pre-recorded, or directly use the wheels. Then choose where you want to store to, whether that be a submaster or a memory, and hit the red store button. Then use the encoders or palettes to create the next colour for your chase, choose the same submaster or memory, and hit store again. You will be presented with a message, asking you what you would like to do. Choose <Make Chase> and click OK. To create the third colour for your chase, if you use the encoder wheels, you can simply tap store when you're happy to record straight into step 3 of the chase. If you use palettes, this will be brought into the main LCD, and you will therefore have to go back to your chase and insert step 3. To do this, again select your chase you are in the process of making (tap its submaster button or use the Up/Down arrows to choose your memory), and then tap the right arrow key to hover over the Step field, arrow down to choose the last step, and then tap INSERT. You will see a step number marked with an asterisk will be displayed to indicate you can store onto it, and then tap the red store button to save the step. Repeat this process for any further steps. Hope that helps, any queries let me know. Edward

Hi Phil, Many thanks for your response. When you raise channel fader 5, your house light fixture is selecting, indicated by "Select Fixture 5" written in the command line. When you then tap RECORD and tap a UDK, the console is recording the single selected fixture and creating a Fixture UDK rather than Channel Data. A Fixture UDK is used to create a shortcut to select a single fixture -maybe one that you use regularly for example. I have logged this on our software tracking system as reference number ZOS-8928, as this current behaviour needs to change to allow for a single fader to be raised and the channel data be stored. To get around this, you will find that syntax works correctly (5 @@ RECORD UDK3), and that raising the fader and deselecting the single fixture will then allow you to record channel data. If you have any queries let me know. Edward

Hi Franz, This still sounds like something Programmer Time can do for you. When clearing the programmer (double tapping CLEAR) with Programmer Time enabled, the console will use this time to fade your fixtures. Therefore with Programmer Time enabled if you have a mixture of programmer information along with cues active, double tapping clear will fade back to the original cues rather than snap. Hope this helps, Edward

Hello, If you are receiving this message FLX doesn't have anything recorded on this UDK. When you tap RECORD, does the UDK flash? If you tap RECORD and then tap the UDK what happens? Do you find nothing at all? You say you tried deleting the UDK, what happened when you did? A long the top of the faders window are the four UDK indicators. What does this display for this UDK? If you are viewing the cue list window tap VIEW to view the faders window. Hope this helps, Edward